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About the Role

The Veterinary Assistant supports veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on pet health, and ensures a safe and effective hospital environment.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize productivity.
• Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients.
• Provide professional, efficient and exceptional service at all times.
• Perform or prepare procedures that do not require veterinarian or veterinary technician assistance.
• Complete preparatory work for other procedures.
• Ensure that clients and pets are comfortable in the hospital.
• Monitor hospitalized or surgical pets as allowed in the state practice acts.
• Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues.
• Obtain relevant information and history from clients.
• Maintain proper and complete medical charts.
• Ensure the safety of pets, clients and associates by utilizing safe restraining techniques.
• Follow standard protocols.
• Maintain clean, sterile and organized treatment areas, exam rooms and labs.
• Assist with surgery as applicable.
• Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.
• Mentor other paraprofessionals in the hospital.
• Perform other job duties as assigned.

Requirements

• Ability to multi-task under distracting conditions without loss of accuracy or appearance of frustration.
• Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary.
• Correctly spells commonly used English words and job specific terms.
• Demonstrates exceptionally strong written and verbal communication skills.
• Demonstrates a systematic approach in carrying out assignments.
• Is very orderly and excels at cutting through confusion and turning chaos into order.
• Demonstrates a strong ability to identify, analyze and solve problems.
• Translates problems into practical solutions.
• Consistently ensures the team provides the client with attentive, courteous and informative service.
• Gains and shows personal satisfaction from delivering great service.
• Accurately and consistently follows instructions delivered in an oral, written or diagram format.
• Can provide directions.
• Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent.
• Ability to convert units of measurement.
• Comfortably and confidently uses a computer and specialized medical software, as well as Microsoft Outlook, Word and Excel.
• Shows willingness and aptitude to take appropriate steps in finding solutions to problems.
• Presents options and ideas to enhance current processes or procedures.
• Takes on additional responsibility when both big and small tasks need to be done.
• Firmly adheres to the values and ethics of Banfield Pet Hospital.
• Exhibits honesty, discretion, and sound judgment.
• Willing to work with others, collaborating and compromising where necessary.
• Promptly share relevant information with others.
• Is open to changing situations and opportunities and is willing to perform all tasks assigned.
• Able and willing to perform tasks and duties without supervision as appropriate.
• Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.).
• Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job.
• Requires special hours including working weekends and evenings.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Requires sufficient ambulatory skills in order to perform duties while at hospital.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Associate is routinely exposed to a variety of pets that may bite or scratch.
• On occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year related experience required.
• Customer service experience preferred.

Skills

• Leadership
• Action Oriented
• Customer Focus
• Listening
• Peer Relationships
• Personal Learning
• Ensure medical quality
• Effective communication
• Drive for results
• Functional Skills
• Priority Setting
• Ability to multi-task
• Communication skills
• Organizational ability
• Problem solving skills
• Client service skills
• Intellectual ability
• Mathematical ability
• Computer skills

Location

• Onsite

Work Type

• Full-time
• Part-time

Experience Level

• 1 year related experience

Education Level

• Certificate of completion from a NAVTA approved Veterinary Assistant program, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
• High School Diploma or equivalent preferred.

Salary/Compensations

• $15.99 - $20.44 Hourly

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth)
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts

About the Company

• Banfield is a community of caring people marked by a diversity of thought, background and approach.
• Together, we’re bonded by a commitment to our purpose: A BETTER WORLD FOR PETS.
• Our pledge is to create an inclusive environment where associates can be themselves, so that we can find value in our differences.
• And we know that’s best achieved by upholding the health and well-being of our associates.

Equal Opportunity

• WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER