Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Cotality is seeking a Team Lead, Client Operations to drive team success and oversee daily operational workflows within a loan-servicing environment. This role balances people leadership with operational oversight, managing Tax Payment Verification (TPV) and procurement workflows, coordinating resources, and ensuring service level, quality, and compliance expectations are met.

Responsibilities

• Oversee TPV and procurement inventories; prioritize and balance workloads to maintain consistent throughput and eliminate backlog risks.
• Train, mentor, and monitor the daily and weekly SLA performance of onshore team members and offshore vendors.
• Act as the primary point of contact for complex or time-sensitive TPV and procurement issues, engaging directly with external agencies and third-party stakeholders for resolution.
• Serve as the operational face of the team in client meetings, champion process improvement initiatives, and align daily workflows with broader corporate strategies.

Requirements

• 6+ years of progressive experience in operations, loan servicing, or client services.
• Demonstrated experience managing hybrid operational models, including coordinating work across internal teams and offshore vendor partners.
• Proven ability to influence, motivate, train, and mentor team members.
• Strong capability to plan, prioritize, and delegate daily team activities under tight timelines.
• Experience managing production queues and compiling performance reports for senior management.
• Willingness to step into daily processing, handle transaction-level work, and engage external agencies to resolve high-risk exceptions.

Skills

• Exceptional verbal and written communication skills.
• Confidence to lead formal client meetings.
• Excellent time management skills to balance personal deliverables with team performance metrics.
• Strong relationship-building skills with a track record of driving team agility and quality enhancements.

Location

• Remote

Work Type

• Full-time

Experience Level

• 6+ years

Education Level

• High School Diploma or GED required
• Bachelor’s degree preferred

Salary/Compensations

• 45,600 - 62,400 USD

Benefits

• Generous PTO and 11 paid holidays
• Well-being and volunteer time off
• Up to 16 weeks of fully paid parental leave
• Baby stipend
• Multiple medical plan options with mental health and wellness support offerings
• 401(k) with company match and vesting after one year
• $400 annual well-being stipend
• Tuition assistance up to $5,250
• Recognition Rewards
• Referral bonuses
• Exclusive discounts

About the Company

• Cotality is driven by a single mission—to make the property industry faster, smarter, and more people-centric.
• Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem.
• Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world.
• Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
• Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy.
• We know our people are our greatest asset.
• At Cotality, you can be yourself, lift people up and make an impact.
• By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
• CoreLogic will now be called Cotality.
• Our new brand reflects our commitment to delivering innovative solutions and building deep relationships.
• We have earned Great Place to Work recognitions in six countries.

Equal Opportunity

• Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law.
• Cotality maintains a Drug-Free Workplace.
• Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values.
• We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package.
• We are better together when we support and recognize our differences.
• Cotality will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.