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About the Role

The Patient Service Representative provides customer service to the company’s Medicare and Medicaid members to ensure patient satisfaction.

Responsibilities

• Answer telephone calls in a timely and polite manner, preferably within three rings.
• Make follow-up calls regarding PCP appointments.
• Ensure that reminder calls are made.
• Assist with new PCP appointments if needed.
• Call patients regarding missed appointments to improve services and customer experience.
• Produce No Shows Report and submit to the Director of Patient Services for upper management review.
• Make welcome calls to inquire about satisfaction with CMG’s services and current health plan.
• Assist patients with inquiries, including checking enrollment status and making PCP appointments.
• Help clear any lack of information or follow-up by the Broker.
• Ensure a tour of the center was given at the time of enrollment.
• Produce Daily Reports regarding the progress of call sessions.
• Check the status of PCP appointments.

Requirements

• Must have a High school diploma or equivalent.
• Prior experience in customer service and/or clinical setting.
• MS Office programs experience.

Education Level

• High school diploma or equivalent