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About the Role
Partner with Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations daily. Play a central role in agent development by combining product strategy, conversational design, and customer insight to create high-quality agents. Act as a trusted advisor to customers, driving their AI strategies and contributing data-driven insights.
Responsibilities
- Partner with Agent Product Managers and Agent Engineers to scope, build, and ship AI agents.
- Combine product strategy, conversational design, and customer insight to bring high-quality agents to life.
- Act as a trusted advisor to customers and drive their AI strategies.
- Build, design, and refine conversational AI agents.
- Drive execution and delivery of multiple complex, high-visibility agent development projects.
- Coordinate across technical and non-technical stakeholders through the full agent development lifecycle.
- Ensure clear communication across all stakeholders while developing strong relationships.
- Contribute data-driven, strategic insights to customers and internal team decisions.
Requirements
- Outstanding Communication Skills: Excellent verbal and written communication skills to convey complex technical information to non-technical stakeholders.
- Technical Expertise: Strong understanding of software development, product management, and engineering principles.
- Problem-Solving and Analytical Skills: Strong analytical and critical thinking skills to grasp complex concepts, identify risks and issues, develop mitigation strategies, and handle unexpected challenges.
- Leadership and Team Management: Proven ability to manage multiple projects simultaneously, leading and inspiring teams.
Skills
- AI
- Product Strategy
- Conversational Design
- Customer Insight
- Software Development
- Product Management
- Engineering Principles
- Analytical Skills
- Critical Thinking
- Leadership
- Team Management
Location
- San Francisco
- Atlanta
- New York
- London
- Paris
- Madrid
- Munich
- Singapore
- Japan
- Sydney
Work Type
- In-person
- Full-time
Education Level
- Degree in Computer Science, Engineering, Mathematics, or a related technical field, or equivalent practical experience.
- MBA or comparable experience at the intersection of technology and operations is a strong plus.
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plans
About the Company
- Sierra is creating a platform to help businesses build better, more human customer experiences with AI.
- Our co-founders are Bret Taylor and Clay Bavor.
- We are guided by values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
Equal Opportunity
- We encourage you to apply even if your experience doesn’t precisely match the job description.
- We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.