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About the Role
The Assistant Store Manager supports daily operations of self-storage locations, ensuring high cleanliness standards and operational excellence. This role focuses on building customer relationships, managing accounts, and driving sales through a structured sales process.
Responsibilities
- Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
- Ensure highest standards of cleanliness through continuous maintenance of the site, including office, interior and exterior of storage building and surrounding areas.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
- Protect company culture by establishing and maintaining professional relationships with all Extra Space employees.
- Perform additional duties as assigned.
Requirements
- 1+ year of customer-facing work experience.
- Sales experience preferred.
- Current valid driver’s license and access to a reliable personal vehicle; except in New York City and Brooklyn.
- High School diploma or GED is required.
- College education is a plus.
- Regularly required to lift or move items up to 35 lbs. and occasionally up to 50 lbs.
Skills
- Customer service
- Sales
- Cash handling
- Billing
- Maintenance
Location
- United States
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High School Diploma or GED
Salary/Compensations
- $17.70 per hour
Benefits
- Daytime hours with the potential for Sundays off (dependent on location)
- Growth opportunities throughout the U.S.
- Competitive starting pay
- Paid Time Off accrued throughout the year, increasing with years of service
- Generous 401(k) match with Traditional and/or ROTH choices
- Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution
- EXTRA Healthy Wellness Program with rewards towards your medical premium
- BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.
About the Company
- Extra Space Storage is the largest self storage company in the United States by store count, with over 4,000 stores nationwide.
- Extra Space Storage is the largest operator of self-storage facilities and the largest third-party self-storage management company.
- Founded in 1977, grown to include more than 4,000 locations across the country from our headquarters in Salt Lake City, UT.
- We believe the world is a better place when people love what they do.
- Redefining the self-storage industry is an ambitious goal, which is why we look for the best of the best.
- With competitive pay, excellent benefits, a great culture rooted in our core values, and opportunities for career development, Extra Space Storage continues to be a top choice for outstanding talent.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.