Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Possesses a strong understanding of Information Systems to identify, analyze, and resolve technical problems while providing technical support services to all Lines of Businesses. Researches, logs, and tracks trouble tickets, generates reports, and assists all IT staff on other related issues and duties as needed.

Responsibilities

• Recognize, analyze, and troubleshoot end-user problems, conducting technical research for problem resolution and documenting steps taken.
• Refer issues beyond Level 1 scope to other IT Team members.
• Ensure timely and accurate problem resolution, maintaining high performance levels and consistency of bank hardware/software.
• Prepare various reports for management and auditing purposes.
• Process IT access level request forms.
• Document and track detailed information about tickets opened in the Support Desk System and conduct follow-up with clients.
• Prepare and maintain Support Desk documentation and procedures.
• Configure and manage PC and Laptop imaging and software distribution packages.
• Manage inventory levels to ensure adequate stock.
• Provide instruction and guidance to other technicians.
• Create and maintain accurate knowledge base articles for Desktop Support Technicians.
• Assist with ticket system queue management and assignments.
• Ensure compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures.

Requirements

• 2+ years computer-related work experience in multiple platforms (including Network, Internet and Telecommunications).

Skills

• Solid understanding of Desktop/Service Desk technologies
• Basic understanding of Networking
• Proven ability in diagnosis and resolution of technical problems
• Excellent written and verbal customer services skills
• Ability to work well in a team environment
• Ability to work flexible hours

Location

• Syracuse, NY

Work Type

• Non-Exempt
• Up to 25% travel may be required

Experience Level

• 2+ years

Education Level

• Computer Science Bachelor’s Degree or equivalent experience

Salary/Compensations

• $20.50 - $32.12

About the Company

• Beacon Bank is an Equal Opportunity Employer.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
• If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.