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About the Role
The Assistant General Manager will oversee daily operations at The Club lounge within San Francisco International Airport, ensuring an elevated food and beverage experience and impeccable guest service. This hands-on role involves managing core lounge operations, including guest check-in, appearance care, concierge services, and food delivery, while maintaining high service standards and leading the team.
Responsibilities
- Active in daily operations
- Oversee a high-end guest experience through collaborative partnerships, professional hospitality, and a premium dining atmosphere
- Ensure front-line team appropriately stocks all guest interfacing sections of lounge including first class, pre-flight dining restaurant, dessert station, bar, coffee station etc.
- Motivates and leads front-line team to deliver outstanding guest experiences within a luxury food service setting
- Ensures lounge is operating at a high level
- Consistently deliver exceptional guest experiences to guests
- Maintains excellent relationships with guests, and clients as well as other departments
- Conducts HR functions including recruiting, hiring, progressive counseling, and terminations
- In conjunction with General Manager oversees scheduling, payroll, and team training
- Motivate, coach, mentor and develop frontline (hourly) and management staff
- Ensure the completion of training programs, including all required certifications
- Achieve company and client financial targets and goals
- Direct the activities of up to 30 team members at any given time
- Uphold and elevate high standards regarding health, safety, and cleanliness
- Ensure Hyde Park Hospitality standards are met including compliance with company food and safety programs
- Report and track maintenance issues within the lounge
- Establishes a safe work environment for employees by performing safety audits and inspections, conducting safety-related training, and maintaining on-going communications with employees
- Comply and ensure your team follows all TSA and local airport authority regulations
- Other duties as assigned
Requirements
- Management experience in fine dining, hotel, or other upscale hospitality venue of at least 2 – 4 years
- Ability to follow all lawful safety, health, and liquor rules and regulations
- Demonstrated leadership abilities with creating and growing a successful team
- Possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of guest service
- Excellent communication and presentation skills with a range of audience including front line employees, clients, and corporate management
- Financial experience and business acumen skills
- Excellent communication and computer skills are needed, including knowledge of MS Office products
- Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment
- Specific physical characteristics and abilities are required to perform the work, such as above-average agility and dexterity and long periods of walking, standing, bending or carrying moderately heavy items
- Maintaining current state approved alcohol certifications and food handlers / food safety manager certifications as required
- Must be able to pass and obtain security background check and clearance to work in airport environment
- Candidates must be available to work weekends and holidays when needed
Skills
- Hospitality Focus
- Guest Experience
- Decision Making
- Communication and Influence
- Team Building
- Integrity / Honest
- Developing Others
- Technical Credibility
- Analytical Thinking
- Continual Learning
Location
- San Francisco International Airport
Work Type
- On-site
- Full-time
Experience Level
- 2-4 years management experience in fine dining, hotel, or other upscale hospitality venue
Education Level
- Bachelor’s degree related to business or hospitality, or equivalent experience
Salary/Compensations
- $90,000.00-$100,000.00 annually
Benefits
- Medical Insurance (Health, Dental, Vision)
- Cell Phone Stipend
- Disability Insurance
- Vacation and PTO
- 401K Plan with generous Company Matching
- Employee Assistance Program (EAP)
- Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)
About the Company
- Hyde Park Hospitality (HPH) is a dynamic and fast-growing company with deep roots in the food business, providing services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management.
- HPH earned Crain’s Fast 50 Award in 2026 for being one of the fifty fastest growing businesses in the Chicago-area.
- With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, disability, veteran status, and any other protected status, to apply.
- Learn more about us at hph-us.com.
Equal Opportunity
- HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply.