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About the Role

The Product Owner for Crew OpsMOD is responsible for representing business needs and ensuring the accurate, compliant, and reliable delivery of crew pay functionality within the Crew Pay environment. This role combines strong operational expertise with product ownership accountability, ensuring delivered capabilities align with business priorities, contractual obligations, and regulatory requirements while delivering measurable value.

Responsibilities

Own and manage the product backlog for Crew Pay OpsMOD-related capabilities
Define, prioritize, and continuously refine business requirements based on operational needs
Make informed decisions on scope, trade-offs, and priorities to maximize business value
Partner with leadership to support product vision and roadmap development
Act as the primary liaison between operations, business stakeholders, and delivery teams
Engage stakeholders across Crew Scheduling, Tracking, Planning, HR, and IFS management functions
Balance competing priorities to ensure timelines are met
Translate business needs into clear, actionable requirements and user stories
Define acceptance criteria and ensure solutions meet business expectations
Support testing strategy including functional, regression, and user acceptance testing (UAT)
Interpret and apply collective agreement rules (CUPE)
Ensure accurate configuration of pay rules within the crew pay system
Validate pay outcomes across standard and complex scenarios
Identify, assess, and resolve pay discrepancies

Requirements

Significant experience in crew scheduling, planning, tracking, or pay environments (typically 3+ years preferred)
Strong analytical skills with ability to validate complex pay scenarios
Ability to translate business needs into structured requirements
Experience with crew systems (IFS, Jeppesen, Navblue,) is an asset
Excellent written and verbal communication skills
Product ownership mindset with accountability for outcomes
Strong collaboration and teamwork across business and technology teams
Sound judgment and decision-making
High attention to detail with a focus on quality and accuracy
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment.
Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Skills

Crew scheduling
Crew planning
Crew tracking
Crew pay
Analytical skills
Product ownership
Collaboration
Teamwork
Judgment
Decision-making
Attention to detail
Punctuality
Dependability

Experience Level

3+ years preferred

About the Company

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America.
Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Equal Opportunity

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.