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About the Role

This position is responsible for driving sales in Joybird’s showrooms and delivering the best possible overall customer experience as a member of the Retail Sales team.

Responsibilities

• Opening and closing the store and performing other duties in the absence of management.
• Performing daily sales reporting to retail leadership.
• Overseeing the sales floor during high volume periods, providing support to the sales team, and supervising to ensure financial goals are met and associates provide excellent service.
• Serving as a role model to the sales team in sales generation and customer service by relentlessly delivering an exceptional customer experience.
• Maintaining showroom design and visual standards using merchandising guidelines.
• Maximizing sales by growing and maintaining a strong client base through personal clientele, client follow-up, phone calls, and personalized outreach.
• Assisting the leadership team to create programs and initiatives to enhance customer experiences.
• Sharing customer needs and feedback insights with product, marketing, and technology teams.
• Listening to and acknowledging customer feedback and complaints, empathizing, and presenting the best possible solution.

Requirements

• 2+ years of retail sales experience with shift supervision experience preferred.
• Strong interpersonal and customer service skills required.
• No travel required.
• Availability to work a flexible schedule including mornings, evenings, weekends, and holidays.
• Ability to work well both independently and in a collaborative or team setting.
• Proficiency in Mac operating systems and Microsoft Office.
• Strong leadership and communication skills, both written and verbal.
• Able to routinely move objects weighing over 50 pounds and understand safety requirements.

Skills

• Customer service
• Sales generation
• Clientele management
• Merchandising
• Leadership
• Communication (written and verbal)

Location

• Joybird’s showrooms

Work Type

• Full-time
• Onsite

Experience Level

• 2+ years retail sales experience
• Shift supervision experience preferred

Salary/Compensations

• $18 per hour
• Uncapped commission on written sales (2% on all sales)
• Monthly bonus opportunity of $500 based on meeting specific individual sales goals

Benefits

• Medical, Vision, Dental and Basic Life Insurance
• 401k retirement plan with company match of up to 6%
• 9-11 paid holidays each year
• Two weeks’ prorated vacation as a new hire
• Personal time (non-exempt only) or state mandated sick time

About the Company

• Founded on the idea that people should never settle when it comes to home furnishings, Joybird is here to help customers bring their own personal style to their spaces with a mix of retro and modern designs and a plethora of customization options.
• Joybird is changing the way you buy furniture with digital, physical and virtual shopping experiences.
• Joybird prides itself on its ability to meet the demands and unique tastes of customers while providing a high-quality product.
• Joybird keeps sustainability top of mind, creating a business that gives back to nature and helps it thrive through responsibly sourced materials and non-profit partnerships.
• Joybird is a customer-centric organization that leverages data to enhance the customer journey.
• Core Values: Customer-centric, Transparent, Results-driven, Constantly evolving.

Equal Opportunity

• At La-Z-Boy Incorporated, we're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
• Joybird is an equal opportunity employer and we value and promote diversity. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
• We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table.
• If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.