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About the Role

The Sales & Service Lead is integral to elevating the guest experience at ALO, ensuring targets for engagement and guest education are met, creating a service-led environment, and establishing a sanctuary that sets ALO apart.

Responsibilities

• Lead an exceptional guest experience through assessing guest connection and product education, and coaching team members.
• Build client relationships daily with customers.
• Analyze reports to strategize and deliver results, focusing on areas for improvement and growth.
• Ensure effective sales floor coverage through workforce solutions and leading selling initiatives.
• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory, and vendor relationships.
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies.
• Assess and fulfill the needs of the business, team, and guests on the retail floor.
• Inspire staff in daily operations and guest experience.
• Oversee Sales & Service Associates and Cashiers, responsible for recruitment and talent development.
• Use company performance tools to evaluate associates and provide feedback for growth.
• Collaborate with other leads to ensure cross-functional training and business execution.
• Execute company-level operations directives and projects in partnership with the Sales & Service Manager.

Requirements

• 2+ years of prior work experience in a client-centric, sales environment.
• Proven leadership capabilities with excellent decision-making skills.
• Values feedback, is receptive to receiving it, and eager to provide it.
• High energy, upbeat, and enthusiastic with the ability to integrate fun and work.
• Self-motivated with a desire to achieve results and excel individually and as a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO’s Guiding Principles.
• Requires 32-40 hours per week.
• Must have open availability and be expected to work variable shifts including peak days and weekends.
• Must be able to work during the company’s Blackout period from the week of American Thanksgiving through the first week of January.

Skills

• Sales
• Customer Service
• Leadership
• Coaching
• Client Relationship Management
• Data Analysis
• Business Strategy
• Team Management
• Recruitment
• Talent Development
• Performance Management
• Cross-functional Collaboration
• Operations Management
• Interpersonal Communication
• Written Communication

Location

• Onsite

Work Type

• Full-time

Experience Level

• Associate

Benefits

• Generous employee discount for ALO
• Free membership to ALO Wellness Club with access to streaming fitness and yoga classes
• Competitive medical, dental, and vision plan options
• Free virtual access to mental health providers
• New parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

About the Company

• Mindful movement is at the core of why we do what we do at ALO.
• Mindful movement in the studio leads to better living, changing who yogis are off the mat and making their lives and communities better.
• Studio-to-street means taking the consciousness from practice on the mat and putting it into practice in life.