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About the Role

As a Store Manager, you are a charismatic leader with exceptional service and sales acumen. You will drive the growth and awareness of Laline in your store and market, leading by example and building motivation. You are accountable for creating a highly productive store environment that exceeds customer expectations and fosters an engaging and inclusive atmosphere where employees are motivated and supported.

Responsibilities

Drive revenue and exceed targets; review and monitor business results and create plans to achieve targets.
Drive a culture of performance, cost awareness, and accountability within the team.
Develop business acumen within the team to analyze results and implement improvement plans.
Manage store's spend and seek opportunities to minimize costs.
Mitigate risk within the store, identifying and resolving gaps or roadblocks to profitability and protecting assets.
Ensure the right people are in the right positions at the right time and in the right quantities.
Source and select talent to build the necessary infrastructure for a scaling business.
Successfully integrate and onboard new talent into the store.
Build healthy relationships with people and establish a positive and engaging work environment.
Continually develop the team for succession within the organization.
Set expectations and manage team performance to meet revenue and profitability goals.
Conduct regular assessments of people against performance review criteria and KPIs.
Lead by example and ensure the quality of the in-store customer experience through training and upholding service expectations.
Provide in-store feedback and coaching to staff to build skills and confidence in customer service and product knowledge.
Identify opportunities to build and maintain relationships within local communities to drive brand awareness.
Represent the brand professionally within and outside the company.
Drive the culture and values of the organization in all aspects of the business.
Support and execute visual merchandising guidelines throughout the store.
Build brand loyalty through the membership program and drive future business.
Identify opportunities for marketing initiatives to drive new and repeat clients and community engagement at the store level.
Ensure operational, brand, and product standards are met daily and teams understand their expectations and roles.
Identify and escalate opportunities, gaps, risks, and roadblocks with urgency and partner with cross-functional teams to resolve.
Ensure standard operational policies and procedures are followed, including health & safety, store maintenance, cleaning & replenishment, inventory management, and cash systems.
Build optimal schedules for the store and team to meet customer expectations and sales targets efficiently and effectively.

Requirements

Experience in retail store leadership
Understanding of local market and requirements relevant to new store openings
Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses
Exceptional leadership capabilities with a history of attracting, developing, motivating, and retaining talent
Demonstrated understanding of service excellence in a consumer environment
Excellent communication skills

Skills

Sales acumen
Leadership
Customer service
Financial management
Talent development
Communication

Location

Canada

Work Type

Full-time

Experience Level

Retail store leadership experience

Salary/Compensations

$48,000 - $52,000

About the Company

Fox Group is a leading, fast-growing retailer and partner of choice operating several well-known retail banners in Israel, Europe, and Canada.
Laline began in 1999, founded by Merav Cohen and Revital Levi, with one small store.
Laline brings wholesome magic and unparalleled quality for all senses to thousands of people through 180+ stores worldwide.
Laline designs products to empower women and make them feel amazing in their own skin.
Laline believes scents are magical and crafts scents that create an extraordinary experience.
Laline's products enhance all senses, offering a holistic experience that promotes wellbeing and relaxation.
Laline cares for skin by creating exclusive innovative formulas infused with nature's benefits from high-quality ingredients, never tested on animals.
Laline is committed to increasing the use of recycled material to reduce its eco footprint.

Equal Opportunity

Fox Group is an equal opportunity employer committed to diversity and inclusion.
Encourages applications from all qualified candidates, including those with disabilities.
Will accommodate applicants' needs, upon request, throughout all stages of the recruitment process.
Information received relating to accommodation will be addressed confidentially.