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About the Role
Lead operational problem-solving for quality issues related to externally purchased parts, impacting project reliability and cost management. Interface with suppliers to address quality issues and lead the resolution of warranty-related challenges, ensuring lessons learned are captured and shared across projects.
Responsibilities
- Serve as the interface between Alstom teams and external suppliers to resolve supplier quality issues during revenue services.
- Lead progress and monitor the completion of containment, corrective actions, and solution implementation.
- Ensure the Supplier Quality Portal is used effectively for warranty issues, including proper notifications to suppliers.
- Support projects to achieve K1, K2, and K3 problem-solving targets.
- Manage supplier performance during the warranty period with a dynamic escalation process.
- Support procurement and contract managers to consolidate Cost of Non-Quality (CONQ) for claim recovery and back-charge processes.
- Report and escalate critical situations to the Supplier Quality Warranty Manager to ensure resolution.
- Validate root causes and ensure solutions address identified issues effectively.
- Manage Return of Experience (REX) from warranty topics and share insights across projects.
- Support reliability growth activities during the warranty period.
- Travel to suppliers and depots as needed to monitor and follow up on action plans.
- Ensure a seamless handover with the Supplier Quality serial team before the start of the warranty period.
Requirements
- Degree in Technical and/or Quality Engineering.
- Knowledge of problem-solving methods and quality analysis tools such as 8D and Ishikawa.
- Experience or understanding of engineering, validation, field reliability growth, and the railway industry.
- Fluency in English.
- Familiarity with FMEA product/process and control plans.
- Strong leadership, communication, and influencing skills.
- An international and multi-cultural mindset.
- Ability to work effectively in a matrix organization.
- Autonomous and rigorous approach to work.
- A continuous improvement mindset and customer-oriented focus.
- Strong planning and organizational skills.
- Structured, analytical, and logical thinking.
Skills
- Problem-solving methods
- Quality analysis tools
- 8D
- Ishikawa
- Engineering
- Validation
- Field reliability growth
- Railway industry
- FMEA product/process
- Control plans
- Leadership
- Communication
- Influencing skills
- International mindset
- Multi-cultural mindset
- Matrix organization
- Autonomous work
- Rigorous approach
- Continuous improvement
- Customer-oriented focus
- Planning
- Organizational skills
- Structured thinking
- Analytical thinking
- Logical thinking
Location
- Hornell, NY, US
Work Type
- Full-time
- Hybrid
Experience Level
- Not specified
Education Level
- Degree in Technical and/or Quality Engineering
Salary/Compensations
- $80,000 - $95,000
Benefits
- Stability
- Challenges
- Long-term career
- Cutting-edge problem-solving methods
- Quality analysis tools
- Supportive colleagues
- Innovative projects
- Dynamic and structured working environment
- Career steering across functions and countries
- Award-winning learning programs
- Fair and dynamic reward package
- Comprehensive and competitive social coverage (life, medical, pension)
About the Company
- Alstom understands transport networks and what moves people.
- Offers the broadest portfolio in the industry, including high-speed trains, metros, monorails, trams, turnkey systems, services, infrastructure, signalling, and digital mobility.
- 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities while reducing carbon and replacing cars.
Equal Opportunity
- As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in.
- We’re committed to creating an inclusive workplace for everyone.