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About the Role

The Social Impact Specialist drives the execution, enhancement, and storytelling of Meridian’s signature Social Impact programs and partnerships. This role is accountable for operational excellence across end-to-end program delivery, deepens partner and employee engagement, and strengthens alignment across Meridian’s Retail, Business Banking, and Wealth lines of business to advance both community impact and business priorities.

Responsibilities

Lead day-to-day execution and key projects for Meridian’s signature Social Impact programs, including stakeholder stewardship, grant-making and sponsorship initiatives, volunteer management, and support with impact measurement.
Own community and grant-based partner relationships, ensuring consistent communication, responsive support, and high-quality partner experiences.
Enable the integration of Social Impact programming with Meridian’s strategic priorities and business line objectives, identifying opportunities to drive member growth and community impact.
Drive operational excellence by building repeatable workflows, playbooks, and clear decision points that improve speed, quality, and partner experience.
Serve as the primary point of contact for Retail, Business Banking, and Wealth employees, providing clear guidance on program participation, eligibility, and processes.
Own the financial administration across all Social Impact programs, including invoicing, payment information collection and fulfillment, and budget tracking.
Lead the coordination of promotional planning for priority programs and partnerships with Meridian’s Internal Communications, Marketing, Social Media, Brand, and Media Relations teams.
Develop program launch strategies that drive awareness, participation, and measurable engagement across employees, members, and community partners.
Translate program value into clear, audience-specific messaging (employees, Members, community partners, leaders) that increases awareness and engagement.
Deepen relationships with Meridian colleagues and community partners to track and measure social impact activities, community investment, and program outcomes.
Maintain the Social Impact communications calendar, ensuring proactive planning for key dates, deadlines, seasonal program cycles, and leadership communications needs.
Collect and curate stories, photos, partner anecdotes, and outcomes to support internal updates, external storytelling, and executive-ready reporting.
Deliver employee-facing enablement (toolkits, FAQs, timelines, program guidance) to improve community participation and reduce friction for leaders and volunteers.
Communicate and promote Meridian’s social impact goals, programs, and partnerships to internal and external stakeholders, developing and maintaining exceptional relationships.
Represent Meridian in social impact industry associations as a subject matter expert, leading and sharing best practices.
Administer contracts and payments between Meridian and community partners.
Support the Senior Manager, Social Impact with program and partnership planning, and continuous improvement and innovation in Social Impact overall as part of Meridian’s Commitment to Communities.
Partner with internal teams to ensure employee programs reinforce culture, belonging, and a consistent “how Meridian shows up” experience.
Support the development and tracking of meaningful program metrics and KPIs (outputs, outcomes, engagement, partner performance), with a focus on both impact and enterprise value.
Analyze trends and identify actionable insights to improve program effectiveness, partner experience, and employee participation.
Produce program updates and impact summaries that are leadership-ready – clear, concise, and aligned to what decision-makers need.
Support the Senior Manager, Social Impact as required and contribute to enterprise reporting inputs (e.g., quarterly updates, annual reporting, dashboards), ensuring accuracy and consistency of data and narratives.
Ensure strong governance, risk management, and operational integrity across all programs, including funding compliance and partner accountability.
Maintain accurate documentation and tracking of budgets, partner records, program decisions, approvals, and reporting requirements.
Own and maintain the operational infrastructure that supports Social Impact programs (database, CRM/tools, intake forms, reporting trackers, content libraries).
Ability to safeguard data quality and maintain consistent tracking across all programs to enable reliable reporting and storytelling.

Requirements

At least 3 – 5 years of relevant program management experience, ideally in a combination of not-for-profit/public and corporate sectors.
Demonstrated ability to manage multiple priorities, deadlines, and cross-functional stakeholders in a fast-moving environment.
Demonstrated experience coordinating or managing strategic corporate or not-for-profit/public sector programs and/or partnerships.
Must have experience and enthusiasm for spearheading the continuous improvement of programs and partnerships.
Must have experience in and passion for cause marketing; experience working with Corporate Communications, Media Relations, Marketing and Social Media teams to optimize awareness and engagement with community programs.
Comfort working with data: identifying metrics, maintaining tracking systems, producing insights and summaries.
Experience with partner relationship management and operational delivery (contracts, tracking, payments, documentation).
Experience engaging, supporting, and coordinating volunteers.
Strong verbal and written communication skills with the ability to tailor messaging for different audiences.
Strong administrative, organizational, planning, and problem-solving skills.
Strong background in social impact reporting, with experience coordinating data collection, performance measurement, and outcome reporting across community investment, stakeholder engagement, and purpose-led programs.
Sound judgment in dealing with complex issues and conflict situations.
Works well in a fast-paced, fluid environment; comfortable in an environment of continuous improvement and change.

Skills

Social Impact reporting
Project management
Program administration
Communications
Reporting
Microsoft Office Suite
Benevity
GrantStream (Grants by Benevity) software

Location

Hybrid
3280 Bloor St W, Etobicoke
75 Corporate Park Dr, St. Catharines

Work Type

Hybrid

Experience Level

3-5 years

Education Level

Post-secondary and/or continuing education related to Business Administration, corporate community investment, not-for-profit program management, and/or marketing and communications. Equivalencies gained from professional training received on the job will be considered.

Salary/Compensations

CAD $52,000- $78,000

Benefits

Inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
Tools and technology needed to delight candidates and clients.
Opportunity to work with and learn from diverse industry leaders.
Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with colleagues.
A work environment that is not typical 'corporate' and balances hard work with fun.

About the Company

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.
We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.
At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring: Embedding & leveraging technology, Critical Thinking, Data Driven, Curiosity & Flexibility.

Equal Opportunity

MERIDIAN IS COMMITTED TO PROMOTING AN INCLUSIVE, ACCESSIBLE ENVIRONMENT, WHERE ALL EMPLOYEES AND CUSTOMERS FEEL VALUED, RESPECTED, AND SUPPORTED. WE ARE DEDICATED TO EMPLOYING A WORKFORCE THAT REFLECTS THE DIVERSITY OF OUR COMMUNITIES AND MEMBERS IN WHICH WE LIVE AND SERVE.
QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, AGE, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, OR DISABILITY.
WE WILL ENSURE THAT INDIVIDUALS WITH DISABILITIES ARE PROVIDED REASONABLE ACCOMMODATION TO PARTICIPATE IN THE JOB APPLICATION OR INTERVIEW PROCESS, TO PERFORM ESSENTIAL JOB FUNCTIONS, AND TO RECEIVE OTHER BENEFITS AND PRIVILEGES OF EMPLOYMENT. PLEASE CONTACT US TO REQUEST ACCOMMODATION.