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About the Role

This role supports Dr. Squatch's international expansion, focusing on Retail and B2B fulfillment across UK and EU markets. You will manage day-to-day operations, oversee 3PL and display provider relationships, and coordinate with internal teams. The role requires independent judgment and clear communication to drive operations during European business hours.

Responsibilities

• Own day-to-day Retail and B2B fulfillment operations across UK and EU markets, including order management, inventory management, routing guide compliance, freight providers, and chargeback prevention.
• Serve as the primary point of contact for UK and EU-based 3PL partners and display providers, managing performance against SLAs/OTIF and driving accountability and resolution when issues arise.
• Build and manage working operational relationships with UK and EU retail accounts, serving as the go-to operational contact during local business hours.
• Lead coordination with Planning, Inventory, and Supply Chain teams to align inbound shipments and stock positions across international retail accounts.
• Own onboarding of new international retail partners, including operational setup, EDI/order integration, go-live readiness, and real-time investigation when EDI issues arise.
• Provide cross-channel coverage during the European working day, including DTC and Amazon operations support, to maintain momentum before the HQ team comes online.
• Track and report on key fulfillment KPIs (OTIF, fill rate, chargeback rate, cost per unit, etc.), surface trends, and bring recommendations rather than just data.
• Collaborate with Compliance and Legal to ensure fulfillment operations meet local regulatory requirements, including labeling, product classification, and HazMat handling.
• Support Canadian fulfillment operations out of Toronto on an as-needed basis.
• Identify and drive operational improvement initiatives that reduce cost, improve service levels, and scale with the business as we expand into new international markets.

Requirements

• 5+ years of experience in fulfillment, logistics, supply chain, or operations, with meaningful exposure to UK and EU Retail and B2B channels.
• Demonstrated ability to operate independently, own outcomes, and manage priorities without close daily oversight.
• Proven experience managing 3PL relationships and holding external partners accountable to performance standards.
• Strong familiarity with retail compliance requirements, including routing guides, EDI, labeling standards, and chargeback management.
• Experience working in or alongside an ERP system.
• Comfortable leading cross-functional work with planning, sales, compliance, and finance stakeholders across multiple time zones.
• Strong analytical skills and comfort with operational data.
• Excellent written and verbal communication skills.
• Highly organized, detail-oriented, and able to manage multiple workstreams simultaneously.

Skills

• Orderful EDI experience is a bonus.
• NetSuite experience is a strong plus.
• Experience in e-commerce, DTC, or CPG is a strong plus.
• Exposure to Amazon marketplace operations is a bonus.
• German language proficiency is a plus.

Location

• London, UK
• Remote (Europe)
• Onsite (Marina del Rey, CA)

Work Type

• Full-time
• Hybrid

Experience Level

• 5+ years

Education Level

• Bachelor's degree in a relevant field preferred; equivalent experience considered

Benefits

• Medical
• Dental
• Vision
• 401k with Squatch match
• PTO
• Healthy snacks
• Frequent company events
• Free products

About the Company

• Dr. Squatch is raising the bar on men’s personal care with natural, high-performance products.
• The company is on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally.
• Dr. Squatch has been recognized and certified by Great Place to Work® multiple times and achieved status as a certified B Corp in 2023.
• Core values include being Bold & Innovative, Playing to Win, and being Team Squatch (humble, helpful, positive, fun, approachable, and transparent leadership).

Equal Opportunity

• Reasonable accommodation will be made so that qualified applicants with disabilities may participate in the application process. If you need any accommodations during the hiring process, please let us know when you submit your application and we'll do our very best to adjust as needed.
• For Information regarding Data Privacy, please review https://privacy.drsquatch.com/.
• Dr. Squatch will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Dr. Squatch will be considered property of Dr. Squatch.
• Dr. Squatch will not pay a placement, service or other fee for any placement resulting from the receipt of an unsolicited resume.
• Dr. Squatch’s Talent Acquisition team must provide advance written approval to an Agency to submit resumes and/or profiles for a specific job-opening, and the approval must be in conjunction with a valid fully executed staffing, placement or other service agreement.