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About the Role

Responsible for the day-to-day administration of policies, procedures, and programs to ensure a well-managed and maintained building portfolio. Emphasis is placed on providing positive responses to occupant needs and quality programs, aligning with client goals and the Master Service Agreement.

Responsibilities

• Maintain continual communication with clients, landlords, or managing agents regarding property conditions.
• Ensure and update auditing procedures for all managed functions according to company and client policies.
• Assist in developing and executing maintenance programs to ensure customer satisfaction.
• Manage facilities staff and ensure continuous service to buildings.
• Provide premium customer service to staff, tenants, and clients.
• Administer programs to measure customer satisfaction and address issues with staff.
• Develop and administer the Property Operating Plan and Budget.
• Collect and analyze operational data reports.
• Participate in selecting contract services, negotiating vendor agreements, and monitoring vendor performance.
• Collaborate with staff to set and achieve performance and developmental goals.
• Process paperwork for salary increases and ensure equal opportunity within the department.
• Attend external or in-house activities and meetings as directed.
• Identify and implement projects for process improvement and business streamlining.
• Oversee mailroom, office services, work environment, and space utilization.
• Collaborate with clients on Green Initiatives.
• Perform other duties as assigned.

Requirements

• Minimum 5 years of previous facilities management experience.
• Participation in a recognized professional association (e.g., IFMA).
• Ability to handle multiple projects and make decisions.
• Knowledge of computers.

Skills

• Strong oral and written communication skills.

Work Type

• Normal working conditions

Experience Level

• Minimum 5 years

Education Level

• Bachelor’s degree
• Professional certification (e.g. CFM) is preferred
• Certified in facilities management and IFMA designation as Certified Facility Manager, not required but desirable

Benefits

• Industry leading Parental Leave Policy (up to 16 weeks)
• Generous healthcare
• Bright Horizons back-up care program
• Generous paid time off
• Education reimbursement
• Referral Program
• Opportunities to network and connect

About the Company

• Newmark Group, Inc. is a world leader in commercial real estate, powering every phase of the property life cycle.
• Offers a comprehensive suite of services and products tailored to clients from owners to occupiers, investors to founders, and startups to blue-chip companies.
• Combines global reach with market intelligence in established and emerging property markets.
• Generated revenues of approximately $2.5 billion for the year ended December 31, 2023.
• As of March 31, 2024, operated from approximately 170 offices with 7,600 professionals worldwide.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.