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About the Role

The School Certifying Official (SCO)/Veteran’s Benefit Coordinator works with a team of SCOs to ensure GGU complies with U.S. Department of Veterans Affairs (VA) regulations. This role involves processing enrollment certifications, monitoring academic progress, and serving as a liaison between student veterans and the VA to guarantee uninterrupted educational benefits.

Responsibilities

• Evaluate student schedules and degree audits, then accurately submit enrollment certifications to the VA via their digital platforms.
• Maintain deep familiarity with all VA education benefit chapters to ensure institutional compliance and prevent financial overpayments.
• Counsel student veterans on benefit eligibility, required paperwork, and military tuition assistance.
• Track the academic progress, enrollment changes, and graduation status of VA-funded students, promptly reporting any adjustments to the VA.
• Partner with Financial Aid, Student Accounts, and Academic Advising to ensure student files are complete and institutional reporting standards are met.

Requirements

• Bachelor’s degree, minimum of 2–3 years of experience in higher education, preferably within a Registrar's Office, Financial Aid, or Veterans Affairs department or a combination of education and related experience.
• Direct, hands-on experience using VA-ONCE or the modern VA Enrollment Manager system is strongly preferred.
• Exceptional organizational, communication, and interpersonal skills to guide non-traditional students and manage confidential data securely.
• Dedicated to delivering high-quality, responsive customer service to the university community.
• Ability to manage high-volume periods prior to and during the start of academic terms.

Skills

• VA-ONCE
• VA Enrollment Manager
• Organizational skills
• Communication skills
• Interpersonal skills
• Customer service

Location

• San Francisco, CA 94105

Work Type

• Remote
• Full-time

Experience Level

• 2-3 years of experience in higher education

Education Level

• Bachelor's degree

Salary/Compensations

• $70,304.00 - $75,000.00

About the Company

• Golden Gate University is an equal employment opportunity employer.
• We support inclusive excellence and are committed to creating a safe and welcoming community for all.
• The University has a strong commitment to the principles of diversity and inclusion, and to maintaining working and learning environments that reinforces these practices.
• The University welcomes and encourages applications from all demographics.

Equal Opportunity

• University policy prohibits discrimination based on race, color, religion/creed, national origin, ancestry, age, sex/gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, gender expression, military or veteran status, taking a protected leave (e.g., family medical or pregnancy leave), or on any other basis protected by applicable laws.