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About the Role
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, ensuring the facility meets high cleanliness standards and consistently delivers operational excellence. This role builds customer relationships, presents a structured sales process, and manages customer accounts.
Responsibilities
- Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
- Ensure highest standards of cleanliness through continuous maintenance of the site, including the office, and the interior and exteriors of the storage building and surrounding areas.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
- Protect company culture by establishing and maintaining professional relationships with all Extra Space employees.
- Perform additional duties as assigned.
Requirements
- 1+ year of customer-facing work experience.
- Sales experience preferred.
- Current valid driver’s license and access to a reliable personal vehicle (except in New York City and Brooklyn).
- Bilingual Spanish preferred.
Skills
- Customer relationship management
- Sales
- Account management
- Maintenance
- Cash handling
- Payment processing
- Communication
Location
- Multiple stores in the district
Work Type
- Full-time
Experience Level
- 1+ year of customer-facing work experience
Education Level
- High School diploma or GED required
- College education is a plus
Salary/Compensations
- Competitive starting pay
Benefits
- Work/life balance with daytime hours
- Potential for Sundays off (dependent on location)
- Outstanding company culture with growth opportunities
- Competitive starting pay
- Paid Time Off accrued throughout the year, increasing with years of service
- Generous 401(k) match with Traditional and/or ROTH choices
- Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution
- EXTRA Healthy Wellness Program with rewards towards medical premium
- BenefitHub discounts
About the Company
- Extra Space Storage is the largest self-storage company in the United States by store count, with over 4,000 stores nationwide.
- We believe the world is a better place when people love what they do.
- Redefining the self-storage industry is an ambitious goal, which is why we look for the best of the best.
- With competitive pay, excellent benefits, a great culture rooted in our core values, and opportunities for career development, Extra Space Storage continues to be a top choice for outstanding talent.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.