Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Commerce is seeking an Enterprise Training Manager, Technical Content to own and maintain product and developer learning content, ensuring accuracy and relevance with each platform release. This role also supports personalized training for merchants, agency partners, and internal teams.
Responsibilities
- Serve as a key contributor to the creation, maintenance, and ongoing updates of Commerce product training and technical learning content.
- Partner closely with Product, Engineering, and Professional Services to translate platform changes into accurate, engaging, and up-to-date learning content.
- Produce product and developer-focused video content, including scripting, narration, and screen recordings.
- Continuously discover and implement new learning techniques and adult learning best practices.
- Leverage AI tools and emerging technologies to accelerate content creation, improve efficiency, and enhance the learner experience.
- Deliver customized virtual and in-person training for enterprise merchants, agency partners, and internal teams.
- Conduct detailed scoping calls with merchants and partners to understand business objectives and functional requirements.
- Establish and maintain strong working relationships with key stakeholders, including Product, Engineering, Professional Services, Account Management, and Marketing.
- Work with external stakeholders, including client partners, project managers, developers, technical partners, and executives.
- Manage training action plans and coordinate scheduling and administration of learning sessions.
- Develop and maintain a thorough understanding of Commerce platform features, the third-party ecosystem, and competitive differentiators.
Requirements
- 3–5 years of combined experience in the technology industry with a focus on technical writing, instructional design, product training, developer education, or similar roles.
- Working knowledge of GitHub and local development practices.
- Experience with ecommerce tools and applications, including SaaS and open source storefronts, headless implementations, POS, PIM, OMS, ERP, and payment gateways.
- Solid technical foundation: comfortable with APIs and able to run API requests given API docs or a Postman library.
- Familiar with front-end development tools and at ease with HTML/CSS/JS.
- Exceptional verbal and written communication skills.
- Proactive, transparent communicator who is mindful of stakeholder needs across global, matrixed organizations.
- Strong organizational skills with the ability to manage multiple content projects independently in a fast-paced, ambiguous, and rapidly changing environment.
- Comfortable learning new technologies quickly and asking for help from others.
- A natural collaborator and knowledge-sharer.
Skills
- Technical Writing
- Instructional Design
- Product Training
- Developer Education
- GitHub
- Local Development Practices
- Next.js
- Nuxt.js
- Ecommerce Tools and Applications
- SaaS
- Open Source Storefronts
- Headless Implementations
- POS
- PIM
- OMS
- ERP
- Payment Gateways
- APIs
- Postman
- Front-end Development Tools
- HTML
- CSS
- JavaScript
- AI Tools
Location
- Remote
- Hybrid
Work Type
- Full-time
Experience Level
- 3-5 years
Salary/Compensations
- $88,630.00 - $132,946.00
About the Company
- Commerce is the parent company of BigCommerce, Feedonomics, and Makeswift, connecting tools and systems that power growth.
- We empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem.
- We believe in harnessing AI responsibly to unlock new possibilities.
- Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms.
- We are a team of bold builders, sharp thinkers, and technical trailblazers shaping the future of commerce.
- We are a group of clever, committed, curious people, unleashing talent in all we do.
- We believe in the power of togetherness, striving at the edge of what’s possible, impacting the lives of billions of people for the better.
- In all we do, We Do Extraordinary.
- Our people are our power. It’s only through dedication, collaboration, and inspiration that we can Do Extraordinary.
- We’re natural problem-solvers, champions of empowering businesses, and hungry learners.
Equal Opportunity
- We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
- We are committed to creating an inclusive and accessible hiring experience for all candidates.
- If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.