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About the Role
The Customer Experience Specialist provides high-quality customer support and problem resolution utilizing telephone, email, and chat technologies. This position is responsible for managing general customer concerns which may include mis-shipments, returns, and pricing discrepancies; escalating as needed to ensure issues are handled in a timely manner.
Responsibilities
- Assist customers via telephone, email, and chat with an exceptional level of service delivery.
- Serve as the go-to for resolving customer concerns and ensuring a positive customer experience from start to finish.
- Diagnose and resolve problems utilizing department tools, resources, and business judgment.
- Upsell the PIP product line on incoming calls and when appropriate, outgoing calls to customers.
- Ensure productivity and quality levels are met to meet and exceed customer expectations.
Requirements
- Previous experience in a telephonic or personal customer contact position is preferred.
- Commitment to developing strong customer relationships and providing resolution to customer issues on the first pass.
- Flexibility to work in a fast-paced, multi-task team environment.
- Basic PC knowledge, working knowledge of Microsoft Outlook, Windows operating systems, Internet, and mainstream web browsers.
Skills
- Customer Centric
- Problem Solver
- Team Player
- Agile
- Detail oriented
- Strong written and verbal proficiencies with attention to detail and accuracy.
Education Level
- High School Diploma
- Associates preferred but not required
About the Company
- PIP Global Safety (PIP), a leader in global safety, is a global supplier and manufacturer of PPE products.
- We are proud to work with our distributor network across the world to provide safety professional with the right PPE products and solutions.
- With nearly forty years of experience in PPE and a dedicated team of professionals, you can count on us to be there for you.