Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Join our Adoption Center team as an Admissions and Placement Specialist to make a direct and meaningful impact on vulnerable animals and owners. This role is crucial in making a positive impression on visitors, volunteers, and potential adopters, facilitating adoptions, and assisting pet owners seeking to surrender their animals.

Responsibilities

• Provide a safe and compassionate environment for animals, staff, and clients using low-stress handling techniques.
• Assist potential adopters and guide them towards animals that may be the best match.
• Develop adopter expectations through a conversation-based, empathetic approach.
• Approve appropriate matches and decline adoptions that are not a match, explaining the decision and working to find alternatives.
• Counsel adopters on the medical and behavioral care their animal has received and coach them on techniques for a successful post-adoption experience.
• Coach potential adopters in socialization and training of animals.
• Be familiar with all available dogs and cats, including their attributes and challenges.
• Present animals enthusiastically and objectively.
• Check health and welfare status of each animal daily using shelter management software and update volunteers.
• Assist with onboarding, training, coaching, and supervision of volunteers in adoption processes and Fear Free techniques.
• Write compelling feline and canine bios that showcase an animal’s attributes and challenges.
• Conduct adoptions onsite and using audio/video technology, including processing paperwork and financial transactions.
• Create and maintain animal records in the database, including thorough documentation of all matchmaking conversations.
• Cross-reference adopters in the animal abuser registry as required by NYC and NY state regulations.
• Shadow or deploy with other teams or departments once per year.
• Assist members of the public who are surrendering or rehoming their pet by providing relevant intake support and alternatives to surrender.
• Collect necessary information about the pet to assist in rehoming and connect owners with appropriate resources.
• Teach the public about animal care, animal welfare, and Fear Free philosophy and techniques.
• Actively seek opportunities to engage the visiting public in animal welfare and the ASPCA’s work.
• Ensure the welfare of animals in our care by attending to their physical and emotional health and comfort, following all ASPCA protocols.
• Read and follow all kennel signage regarding animal treatment and care.
• Transport animals between ASPCA facilities and to partner agencies using low-stress techniques.
• Provide animal socialization, enrichment, and reinforce training methods.

Requirements

• Exceptional communicator and team player who thrives in a fast-paced, shelter environment.
• Passion for providing exceptional customer service experiences.
• Ability to communicate effectively, courteously, and professionally with a variety of individuals.
• Ability to work closely with behaviorally and medically compromised animals and feel comfortable in an environment where euthanasia is performed.
• Ability to work effectively, both independently and in a team environment, in an atmosphere of distractions, multiple projects, shifting priorities, and deadline pressures.
• Embraces differences, allows others to speak, and seeks to understand their viewpoints.
• Ability to build and sustain positive and productive relationships within and across departmental teams, with volunteers and the public.
• Positive and engaging demeanor; enjoys working with people.
• Self-motivated with a solution-oriented attitude.
• Demonstrated ability to negotiate and manage conflict.
• Proficiency using a computer; experience with PetPoint or similar database a plus.
• Strong interest in animal welfare and advocacy.
• Ability to walk, bend, stand and reach constantly during a minimum 8-hour day.
• Ability to lift to 30 lbs.
• Ability to walk dogs up and down stairs.
• Comfortable working with and around dogs and cats.

Skills

• Low-stress handling techniques
• Customer service
• Communication
• Teamwork
• Conflict management
• Database proficiency
• Animal welfare advocacy
• Animal handling
• Behavioral animal care
• Enrichment
• Fear Free Shelter certification

Location

• 92nd Street, NYC

Work Type

• Full-time
• Onsite

Experience Level

• Minimum of five years of professional work experience overall
• Minimum of two years of customer or client service required

Education Level

• High school degree required

Salary/Compensations

• $24.00 - $25.44

Benefits

• Affordable health coverage, including medical, employer-paid dental and optional vision coverage.
• Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays.
• 401(k) plan with generous employer contributions (dollar-for-dollar match up to 4% and an additional 4% contribution).
• Robust professional development opportunities including classes, on-the-job training, coaching and mentorship, internal mobility, and field support opportunities.

About the Company

• The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law.
• As a 501(c)(3) not-for-profit corporation with over two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.
• The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.
• The ASPCA also operates programs and services that extend nationwide, assisting animals in need through disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.
• We are committed to fostering a collaborative and compassionate culture and welcome all voices to contribute to our lifesaving mission.
• Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives.
• We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

Equal Opportunity

• We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.