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About the Role

The Aspire team is a collaborative group of Service Partners focused on delivering exceptional customer experiences within Landsec properties. This role involves managing customer inquiries via phone and email, logging issues in a helpdesk system, and prioritizing tasks to ensure a seamless and engaging environment for both customers and internal teams.

Responsibilities

• Handle customer and workplace team helpdesk calls and emails.
• Log calls in the helpdesk system and assign them to the appropriate Service Partner.
• Prioritize work according to agreed timeframes.
• Communicate professionally with customers via phone and email.
• Propose innovative ideas to streamline service delivery and improve communication.
• Support Aspire Service Partners in completing tasks within set timelines.
• Answer external calls via the switchboard, ensuring professional salutations and efficient transfers.
• Take accurate messages with all required information.
• Proactively address customer issues and take ownership of the customer experience.
• Manage customer helpdesk tickets, general queries, and requests.
• Develop relationships with Aspire Service Partners, their helpdesk teams, and administrators.
• Encourage customers to use the Aspire Assist portal for raising queries.
• Drive query resolution through the portal to promote streamlined working and accurate reporting.
• Support the Aspire Assist Helpdesk Supervisor in rolling out new processes.
• Attend monthly Workplace team meetings for updates on company news, processes, and customer focus.

Requirements

• Customer service experience.
• Competent in Outlook, Excel, and Word.
• Clear and professional communication skills.
• Ability to work on own initiative.
• Demonstrate a strong understanding of great customer service.
• Excellent timekeeping.

Skills

• Team player
• Problem solving skills
• Results orientated
• Organisational skills
• Integrity and respect
• Customer orientated
• Good communicator
• Adaptable
• Reliable
• Motivated
• Tolerant

Salary/Compensations

• Performance based annual bonus plan

Benefits

• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years.
• Option to purchase up to 10 additional days each year.
• Three-day December festive break.
• A 'My Day' for personal use.
• Enhanced pension contributions (Landsec contributes up to 10.5%).
• Private medical insurance.
• Health Cash Plan.
• Life assurance.
• Income protection.
• Enhanced maternity, adoption, and shared parental leave policies.
• Two different share plans.
• Up to 4 working days to volunteer per year.
• 'Give As You Earn' programmes with a 20% top-up.
• Employee assistance programme.
• Digital GP.
• Cycle to work scheme.
• Mindfulness app.
• Health app supporting fertility and menopause.

About the Company

• Landsec identifies and shapes places that create opportunity, enhance quality of life, and bring joy to people.
• We have created the UK’s leading portfolio of urban places and are one of Europe’s largest real estate companies.
• Our £10 billion portfolio includes premium workplaces, a leading retail platform, and a residential pipeline.
• We have 80 years of experience in spotting opportunities, building partnerships, and adapting to meet the needs of a changing world.
• We create places where life happens, businesses grow, and cities are defined.

Equal Opportunity

• All qualified applicants will receive consideration for employment and we do not discriminate on the grounds of age, disability, gender identity and gender expression, sexual orientation, marital or civil partner status, pregnancy and/or parental status, ethnicity, race, nationality, citizenship, cultural background, socio-economic background, religion or belief.
• We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.
• We strive to ensure all our information and services are accessible to and usable by everyone.
• If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing recruitmentqueries@landsec.com.