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About the Role

This entry-level role supports the accurate and timely processing of customer documents and legal notifications, ensuring they are received, routed, and handled with precision. It's an excellent opportunity to develop foundational skills in operations, compliance, and customer service within a global organization.

Responsibilities

• Receive legal documents via various mail and courier services.
• Sort, prep, batch, and scan received documents.
• Reconcile and balance daily volume of SOP documents received.
• Interact professionally with individuals delivering legal documents.
• Collaborate with internal customers to provide timely and accurate service of process.
• Identify and escalate issues to appropriate support or resolution teams.
• Utilize internal systems, scanning technologies, and dashboards to process and track work.
• Adhere to Service of Process standard operating procedures and compliance requirements.
• Consistently meet established productivity, quality, and timeliness performance metrics.

Requirements

• High school diploma or equivalent required.
• Team Office/mail-room experience required.
• Ability to accurately prepare, scan, and track documents.
• Comfort learning and using internal systems, tools, and dashboards.
• Strong attention to detail and quality focus.
• Ability to meet productivity, quality, and timeliness metrics.
• Sound judgment in identifying and escalating issues.
• Ability to work independently in a fast-paced and changing environment.
• Strong teamwork and internal customer service skills.
• Professional communication and time-management abilities.
• Ability to lift up to 30 lbs.

Skills

• Reconciliation and balancing to account for all SOP volume received daily
• Typing a minimum of 30-40 wpm
• Document processing and records management
• Strong attention to detail and accuracy
• Knowledge of Service of Process procedures (preferred)
• Proficiency with scanning equipment and workflow systems
• Ability to learn and navigate internal tools and dashboards
• Problem identification and escalation judgment
• Collaborative teamwork and internal customer service skills
• Time management and ability to meet performance metrics
• Clear verbal communication and professional interpersonal skills

Location

• Primary location of the position

Work Type

• Onsite interviews may be required

Experience Level

• Entry-level

Education Level

• High school diploma or equivalent required
• Additional education in legal/operations workflows or customer service preferred
• Experience in document processing, administrative operations, or records management preferred

Salary/Compensations

• $30,300.00 - $50,700.00 USD

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

About the Company

• Wolters Kluwer’s CLC Division provides compliance and Registered Agent services, helping businesses manage legal and critical communications nationwide.
• Wolters Kluwer is a dynamic global technology company that makes a difference every day.
• We are innovators with impact, providing expert software and information solutions that the world’s leading professionals rely on.
• We help to advance sustainability, health, justice, prosperity, and commerce around the world.
• Diversity is core to our collective strength and high performance.
• We foster a caring and inclusive culture where you can belong.
• Wolters Kluwer reported 2025 annual revenues of €6.1 billion.
• The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide.
• Our mission is to empower our professional customers with AI-powered solutions to make critical decisions, achieve successful outcomes, and increase productivity.
• We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology.
• Nearly 70% of our digital revenues come from AI-powered solutions.
• We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms.
• With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services.
• We cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences.
• We are committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.
• Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.
• Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being.
• Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026.
• In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

Equal Opportunity

• We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.
• All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.