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About the Role

Docusign's Product Data Science team is seeking a Data Scientist to support the development of key data products and capabilities, enabling data-driven product development and decision-making. You will partner with Product, Engineering, and User Experience teams to provide actionable insights, identify product improvement opportunities, define metrics, design experiments, and develop models to enhance customer experience, engagement, and adoption.

Responsibilities

• Collaborate with cross-functional teams to research, build, and improve data analysis for product improvements, new features, utilization, and customer experience.
• Serve as the subject matter expert for product data strategy in supported areas.
• Partner with product managers, user researchers, engineers, and leadership to capture and prioritize insights and data product opportunities.
• Specify and help implement product telemetry, define key performance indicators, and manage reports on product usage and success.
• Automate data pipelines from various source systems to Snowflake in partnership with the Global Data Analytics team.
• Design and build automated dashboards connecting internal and external data sources for business users.
• Partner with Product teams to design, administer, and analyze A/B and multivariate tests and other ML models.
• Leverage data to develop actionable analytical insights and present findings to senior management.
• Evangelize models, frameworks, analysis, and insights with stakeholders and business partners.
• Act with urgency, identify and resolve roadblocks, and solicit input from cross-functional team members.

Requirements

• BA/BS degree in a quantitative field (e.g., Statistics, Math, CS, Economics or Finance) or equivalent work experience.
• 5+ years of demonstrated experience with business analytics or product analytics in a data science or analytics role in a SaaS/Cloud industry.
• Experience pulling data from external sources, joining data from disparate data systems, and distilling large data sets into actionable insights.
• Experience with SQL for data analysis and data validation.
• Experience with data visualization tools such as Tableau, Power BI, Hex or similar.
• Experience with statistics and rigorous analytical techniques.
• Experience solving real business problems using data and analytics.
• Experience communicating data and technical work to non-technical stakeholders.
• Experience working with Product Engineering and other technical teams to implement product telemetry requirements.
• Experience with agile/scrum product development.
• Strong communication and leadership skills, especially the ability to collaborate cross-functionally and lead through influence.
• Ability to present data in a visual format and explain insights clearly and concisely.
• Experience with A/B testing, cohort analysis, user segmentation, and other core product analytics methodologies.
• Experience designing and refining machine learning models.
• Experience with Python or R.
• Familiarity with data engineering processes.
• Highly motivated, organized, self-starter who thrives in a fast-paced environment.
• A strong individual contributor who partners well with internal teams.

Skills

• Data Science
• Product Analytics
• Business Analytics
• SaaS
• Cloud
• SQL
• Tableau
• Power BI
• Hex
• Statistics
• A/B testing
• Cohort analysis
• User segmentation
• Machine learning models
• Python
• R
• Data engineering
• Agile
• Scrum

Location

• Hybrid

Work Type

• Hybrid

Experience Level

• 5+ years

Education Level

• BA/BS degree in a quantitative field or equivalent work experience

Salary/Compensations

• $126,500.00 - $182,500.00 base salary (Washington, Maryland, New Jersey and New York including NYC metro area)

Benefits

• Bonus eligibility
• Restricted Stock Units (RSUs)
• Paid Time Off
• Paid company holidays
• Paid Parental Leave
• Full Health Benefits Plans
• Retirement Plans
• Learning and Development opportunities
• Compassionate Care Leave

About the Company

• Docusign brings agreements to life, with over 1.5 million customers and more than a billion people in over 180 countries using their solutions.
• Their Intelligent Agreement Management platform helps companies create, commit, and manage agreements.
• Docusign is the #1 company in e-signature and contract lifecycle management (CLM).

Equal Opportunity

• Docusign is committed to building trust and making the world more agreeable for employees, customers, and communities.
• They are committed to providing reasonable accommodations for qualified individuals with disabilities.
• Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.
• They will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.