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About the Role

As a Teller, you will engage in assisting with various financial needs and processing transactions. You will provide exceptional customer service, resolve concerns, minimize risk, defend against fraud, refer product solutions, and escalate complex issues for timely resolution.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Requirements

• High school diploma, GED, or equivalent work experience is required.
• 6+ Months of Cash Handling experience is required.
• 6+ Months of Demonstrated customer service experience is required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escalate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.
• Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Skills

• Cash Handling
• Customer Service
• Risk Management
• Digital Tools
• Microsoft Office products

Location

• Montague St, Brooklyn, NY
• United States of America

Work Type

• Part Time

Experience Level

• 6+ Months Cash Handling experience
• 6+ Months Demonstrated customer service experience

Education Level

• High school diploma
• GED

Salary/Compensations

• $30,000.00 USD - $47,000.00 USD

Benefits

• A fair and competitive rewards package that reflects the impact you create and the value you deliver.
• Benefits are designed to support you, your family and your well-being, now and into the future.

About the Company

• Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization.
• Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
• This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
• Our work touches 140 million lives every day.
• We are committed to providing an inclusive and accessible application process for all candidates.

Equal Opportunity

• Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.