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About the Role

The Enforcement Assistant is responsible for the general office administration of the Maintenance Enforcement Program, performing functions in accordance with legislation, program standards, policies, and procedures. This role involves managing current account cases, direct client contact, data entry, correspondence preparation, and providing staff coverage. The incumbent must develop and maintain a thorough working knowledge of relevant Acts and legislation, and be knowledgeable in the operation of the Maintenance Enforcement Program computerized case management system.

Responsibilities

Manages an assigned caseload
Identifies circumstances where legal opinion is required
Ensures all necessary case documents are placed in case files according to established guidelines and policy
Ensures case information are accurately entered and updated in the Maintenance Enforcement Program
Requests and enters status updates from reciprocating jurisdictions and appropriately uses the bring forward system to ensure response in a timely manner
Reviews and handles unprocessed payments daily
Responds to telephone calls and voice mail messages within established timeframes
Prepares letters and documents
Provides administrative support as required within the office

Requirements

Four years related experience is required; an acceptable equivalent combination of education, training and experience may be considered.
Accurate typing, word processing, internet search and data entry skills.
Ability to use computer applications such as MS Word and e-mail systems.
Ability to prioritize and manage a demanding, large and diverse caseload.
Excellent communication and client service skills with the ability to de-escalate highly sensitive, complex situations.
Good interpersonal skills.
Ability to work in a team environment.
Sound judgment and discretion.
Previous experience handling correspondence is an asset.
Previous experience using a bring-forward system is an asset.
Previous experience responding to client telephone queries is an asset.
Previous experience working in a high-volume, automated environment is an asset.
Experience and proficiency entering and retrieving information to and from a database is an asset.
Experience interpreting financial statements is an asset.
Experience utilizing a computerized case management system is an asset.
Experience working in a public office is an asset.
Knowledge of court orders, legal documents and terminology is an asset.
Experience/knowledge of Family Law (particularly Maintenance Enforcement) is an asset.
French language skills are an asset.
Must manage pressure in response to management and staff requests to meet deadlines.
Required to handle and process several tasks concurrently.
Must manage pressure in response to management and staff requests to meet deadlines.
Challenge of a large caseload and high call volume, while ensuring cases are managed in compliance with policy and procedures.
Flexibility is paramount; available for shifts with short notice.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer.

Skills

Typing
Word processing
Internet search
Data entry
MS Word
E-mail systems
Communication
Client service
De-escalation
Interpersonal skills
Teamwork
Judgment
Discretion
Database management
Financial statement interpretation
Computerized case management systems
Public office operations
Court orders
Legal documents
Legal terminology
Family Law
Maintenance Enforcement
French language

Location

SYDNEY

Work Type

Casual Relief
Full-time
Part-time

Experience Level

Four years related experience

Education Level

Bachelor’s degree in a related field
Two-year certificate/diploma in a related field plus two years of related experience
One-year certificate/diploma in a related field plus three years of related experience

Salary/Compensations

$26.41 - $29.54 Hourly

Benefits

Career Development
Career guidance, tools, resources, and ongoing training
Engaging workplace
Employees feel valued, respected, connected, and tuned in
Forward-thinking policies and strategies
Countless career paths

About the Company

The Justice Supports and Services Division of the Department of Justice consists of three programs: each providing Nova Scotians access to critical programming and support.
The Maintenance Enforcement Program helps to facilitate the payment of court-ordered child and spousal support.
The NS Restorative Justice Program provides opportunities for those harmed by crime, the person who caused the harm and the communities affected to communicate about the crime, and to address their related needs.
Victim Services offers support to victims of crime as their case moves through the justice system.
The Maintenance Enforcement Program (MEP) is a free service of the Nova Scotia Department of Justice that helps you make or receive court-ordered maintenance payments when your court order is enrolled with the program and can take steps to enforce maintenance orders when payments are not made.
The MEP operates under the laws set out in the Maintenance Enforcement Act.
Benefits of enrolling in the MEP include: we keep an accurate record of all payments made and received; we protect your personal information; we act as a buffer between payors and recipients; we work with the MEPs in other provinces if the payor or recipient live outside Nova Scotia; and we can take enforcement action if payments are not made.
No one other than MEP can enforce an order to pay maintenance.
For more information on the Department of Justice MEP please visit our website: https://mep.novascotia.ca/

Equal Opportunity

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.
The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.
If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
We are committed to providing an inclusive and accessible recruitment process.
Candidates may request accommodations based on any grounds protected by the Human Rights Act.
If you require an accommodation throughout the recruitment process, please contact us at competitions@novascotia.ca.