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Responsibilities

• Complete and maintain operations.
• Provide oversight and coordination of route and dispatch functions.
• Control operational costs.
• Ensure safety of employees, vehicles, and facilities through training, monitoring, and enforcement of policies and procedures.
• Ensure security of cargo and terminal through training, monitoring, and enforcement of policies and procedures.
• Investigate accidents and process required paperwork.
• Develop and maintain customer service capabilities among all operations staff.
• Respond to customer inquiries and/or complaints.
• Coordinate with sales, other branches and departments, District and corporate staff, other carriers, and vendors.
• Control overtime hours and monitor employee vacation schedules.
• Maintain effectiveness and efficiency of operational functions.
• Engage in short and long-range operational planning to meet branch goals.
• Communicate with all employees to resolve outstanding issues and/or complaints.
• Complete additional responsibilities assigned by management on an as-needed basis.
• Demonstrate knowledge of transit vault, coin vault, and CMS operations.
• Consult with and accept advice/direction from the Operations/Branch Manager daily.
• Train, counsel, discipline, manage conduct, and evaluate employees under direction daily.
• Communicate with customers regularly.
• Communicate with sales and administration on an as-needed basis regarding service and customer updates, and payroll issues.
• Assume limited responsibilities during the absence of the Operations/Branch Manager on an as-needed basis.
• Direct operations to meet broad branch objectives within policy guidelines.
• Direct vault operations, including structure and scheduling, establish procedures, and enforce policy.
• Ensure profitability of the branch related to the quality and efficiency of operations.
• Keep operation costs within guidelines.
• Control losses through effective risk management, training, supervision, and discipline.
• Control damages and injuries through safety programs, training, supervision, and discipline.
• Maintain a high level of observable safety, security, and effectiveness of operating practices and equipment use.
• Provide leadership by example, modeling appropriate behaviors, and regularly observing/monitoring route activities and crew needs.
• Facilitate self-development and subordinate development through on-the-job and other training.
• Analyze complex factors to decide appropriate actions and resolve situations not covered by set policies or procedures.
• Ensure proper balancing of the vault daily for each shift.
• Complete monthly commitments assigned by Operations/Branch on time.

Requirements

• Minimum of 3 years of operations experience in a vault, cash, or coin processing environment.
• Excellent analytical and math skills and accuracy are essential.
• Solid written, verbal, and interpersonal skills.
• Proficient with Microsoft Office Suite and banking database systems.
• Familiarity with computerized timekeeping systems and cash processing equipment is preferred.
• Ability to work extended hours, some Saturdays, and some holidays.
• Ability to maintain a stooped or squatting position for several minutes to perform the sorting function.
• Ability to walk continuously between bins, vaults, booths, and counters.
• Ability to stand on the concrete floor approximately 80 percent of shift.
• Ability to sign and record numbers by hand, make entries on records, and prepare reports.
• Ability to meet State requirements for handgun license/permit or Security Officer Commission.
• Successful completion of a Human Performance Evaluation (HPE) including: 25lbs vertical lift from 10 inches to 66 inches from the floor (1X); 18lbs vertical lift from 1 inch to 44 inches from the floor and horizontally transfer 15ft (4X); 18lbs vertical lift from 10 inches to 36 inches from the floor and horizontally transfer 300ft (1X); 50lbs vertical lift from 10 inches to 36 inches from the floor and horizontally transfer 2ft (2X); Horizontally transfer 47lbs of force on a sled (single, non-dominant arm), a distance of 1ft (2X); Squeeze Jamar Hand Dynamometer requiring forces up to 30lbs / both right & left hands (4X each).

Skills

• Analytical skills
• Math skills
• Written communication skills
• Verbal communication skills
• Interpersonal skills
• Microsoft Office Suite proficiency
• Banking database systems proficiency
• Computerized timekeeping systems familiarity
• Cash processing equipment familiarity
• Risk management
• Training
• Supervision
• Discipline
• Safety program implementation
• Customer service
• Problem-solving

Experience Level

• 3 years of operations experience