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About the Role

The Client Support Coordinator is responsible for handling client intakes and services, problem-solving with clients, and ensuring the safety of the Navigation Center by monitoring activities and controlling them when necessary.

Responsibilities

• Work with clients to resolve problems.
• Assist with providing resource and referral information for clients.
• Assist clients with navigating the criteria for housing.
• Ensure respectful and courteous treatment of all clients at all times.
• Monitor and control activities in the Navigation Center ensuring the safety of clients and staff.
• Deliver client food.
• Assist with maintenance and cleanliness of shelter.
• Carry protective gloves at all times and use them as appropriate.
• Follow and maintain rules and regulations described in the Navigation Center’s operations manual.
• Implement and adhere to Standards of Care per City/County legislation.
• Enter client data into database using provided software program.
• Perform area checks as assigned.
• Perform bed checks.
• Distribute and collect blankets and towels.
• Attend monthly all-staff meetings.
• Perform other appropriate duties as assigned.

Requirements

• High school degree or equivalent work experience.
• AA degree preferred.
• One year experience working with diverse populations in a non-profit setting.
• Excellent customer service skills.
• Good communication skills, both verbal, reading and written.
• Enthusiastic about service others.
• Experience with and the ability to work with men and women who are chronically homeless, substance users and /or mentally ill.
• Ability to maintain accurate records.
• Ability to work well under pressure and in crisis situations.
• Ability to follow rules and supervisor’s instructions.
• Proficient in data entry, learning new software and Microsoft Word.
• Demonstrated use of Vincentian values such as respect, dignity, integrity, collaboration, justice, stewardship, compassionate service, client advocacy, resourcefulness and excellence.
• Ability to maintain professional boundaries with guests, volunteers and staff.
• Commitment to the mission of St. Vincent de Paul Society of San Francisco.
• Covid vaccination and negative result on TB test required.
• Background check completed upon acceptance of job offer.
• Consider for employment qualified applicants with arrest and conviction pursuant to the San Francisco Fair Chance Ordinance.

Skills

• Customer service
• Communication (verbal, reading, written)
• Data entry
• Learning new software
• Microsoft Word

Location

• San Francisco

Work Type

• Full-Time
• Non-exempt
• Union

Education Level

• High school degree or equivalent
• AA degree preferred

Salary/Compensations

• $25.00 per hour

Benefits

• Kaiser medical paid in full
• Voluntary dental, vision and life insurance
• 403b Retirement Plan with employer-paid match after one year of employment
• Employee Assistance Program
• Ten vacation and ten sick days accrued per year
• Two personal floating holidays
• Twelve and a half holidays offered per year

About the Company

• St. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California’s largest homeless shelter, the Division Circle Navigation Center for chronically homeless individuals and couples and the Riley Center - Domestic Violence shelter and services for survivors.
• We have over 200 employees working in 4 locations.
• We are proud of our diversity and of our more than 150-year history of helping others in San Francisco.
• St. Vincent de Paul Society of San Francisco’s mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence.

Equal Opportunity

• St. Vincent de Paul Society of San Francisco celebrates diversity, equity, inclusion and belonging and is an Affirmative Action/Equal Opportunity Employer.
• We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction.