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About the Role
Sales Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships, contribute to shop excellence in sales and operations, and consistently surpass daily sales goals while creating a fun and inclusive team environment.
Responsibilities
- Exceed sales goals by utilizing StoreForce dashboard results and seeking feedback.
- Deliver a world-class customer experience by connecting with customers, identifying needs, and demonstrating product benefits.
- Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
- Articulate brand values and host store parties and initiatives to drive traffic.
- Expand product knowledge through ongoing learning and research.
- Make informed product recommendations based on customer needs.
- Utilize Lush resources to develop sales techniques and product knowledge.
- Encourage open communication and actively listen to team members' perspectives on DEIB.
- Foster a sense of belonging by promoting teamwork and recognizing employee contributions.
- Be punctual, reliable, and present at work.
- Maintain a clean, organized, and visually appealing store.
- Make real-time adjustments to product displays based on sales data.
- Ensure adherence to company standards for opening/closing, product integrity, respectful workplace, and health and safety.
Requirements
- Excellent customer service skills.
- Flexibility to adapt to changing situations and priorities in a fast-paced environment.
- Knowledge and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
- Candidates under 18 will be employed through the Lush Youth Employment Program.
- Experience with consultation-based customer service models.
- Strong problem-solving skills.
- Experience working in a team environment.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French, or other languages.
Skills
- Product knowledge
- Brand knowledge
- Customer consultation
- Product demonstration
- Team collaboration
- Sales
- Operations
- Customer service
- Communication
- Problem-solving
- Visual merchandising
- Inventory management
Location
- Austin 6th Street
Work Type
- Casual
- Part-time
Experience Level
- Entry Level
Salary/Compensations
- $15 - $15 USD
About the Company
- Lush Cosmetics North America operates on Indigenous territory across Turtle Island.
- Our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, and on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat.
- We are committed to reconciliation and decolonization guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.
- We recognize our facilities and staff are guests on this land and act to repair past harm in allyship with Indigenous People everywhere.