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About the Role

Seeking a Service Coordinator for our Elmhurst, Queens branch. Prior home care experience is welcome, and training is available for those new to the field. This role is crucial for ensuring agency growth and profitability by managing caregiver schedules and patient cases.

Responsibilities

• Schedules and assigns caregivers to patient cases.
• Accepts cases to ensure agency growth and profitability.
• Interacts with families, clients, and caregivers regarding services.
• Follows up with clients and caregivers regarding coverage, call-offs, and cancellations.
• Maintains communication with the management team regarding client and caregiver status changes.
• Participates in staff meetings to provide guidance on staffing requirements.
• Documents patient and caregiver notes in the HHA Exchange Scheduling/billing system.
• Participates in agency on-call duties when scheduled.
• Reports all incidents to the immediate supervisor.
• Ensures services are provided as prescribed by the client's Plan of Care.
• Performs prebilling and works on the Call Dashboard daily.
• Performs other duties as needed.

Requirements

• Minimum High School Diploma.
• Prior experience in home care as a "Service Coordinator" is a must.
• Excellent customer service skills.
• Strong computer and writing skills.
• Knowledge of Microsoft Outlook.
• Knowledge of HHA Exchange is a plus.
• Bilingual Spanish is a plus but not mandatory.
• Ability to commute to Elmhurst, NY 11373.

Skills

• Customer service
• Computer skills
• Writing skills
• Microsoft Outlook
• HHA Exchange
• Spanish

Location

• Elmhurst, NY

Work Type

• Full-time
• In person

Experience Level

• Prior experience in home care as a "Service Coordinator" a MUST

Education Level

• High School Diploma

Salary/Compensations

• $24.00 - $26.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid holidays
• Vision insurance
• Short term disability
• Retirement savings

About the Company

• One of New York’s leading home care agencies servicing all five boroughs and Long Island.
• Employs highly qualified Home Health Aides dedicated to providing compassionate, quality care services to patients.

Equal Opportunity

• ABLE is an Equal Opportunity Employer.