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About the Role

The Procurement Operations team is seeking a highly organized, proactive, and systems-oriented Travel and Expense (T&E) Manager to own and elevate our global travel and expense program. This role involves end-to-end management of T&E tools, vendor relationships, and policy compliance, driving strategy and operational excellence.

Responsibilities

• Manage the global Travel and Expense program, ensuring alignment with company objectives and financial discipline.
• Act as the primary lead for key T&E systems and vendors, including Egencia, Brex, and extended travel partners.
• Own relationship management, performance tracking, and contract renewals for critical T&E partners.
• Take action on audit remediation, leading required improvements.
• Ensure global compliance with T&E policies and implement controls.
• Lead the Travel RFP process from inception to implementation, managing vendor selection, negotiation, and global rollout.
• Architect and implement scalable process improvements to streamline the T&E experience.
• Oversee the administration of T&E systems, ensuring optimization for global scale and integration with procurement workflows.
• Drive the communication strategy for T&E updates, ensuring stakeholders are informed and trained.
• Partner with Finance, IT, and Legal leadership to ensure the T&E program supports broader business goals.
• Provide excellent customer support to employees interacting with T&E tools and programs.

Requirements

• Proven ability to take full accountability for a functional area and drive measurable results.
• Experience managing (and preferably also negotiating) with travel and expense vendors (e.g., Egencia, Brex, United Airlines, Marriott).
• Strong ability to analyze spend patterns, recognize inefficiencies, and implement data-driven solutions.
• Deep expertise in T&E systems and their integration within a broader ERP and Procurement ecosystem.
• Exceptional verbal and written communication skills with the ability to influence stakeholders at all levels.
• Demonstrated success in leading complex, global cross-functional projects, such as RFPs or system implementations.
• A self-starter who identifies risks before they become issues and proactively seeks to enhance the T&E experience.
• Strong commitment to organizational rigor and process discipline.
• Extensive experience in Change Management and helping global organizations navigate system transitions.
• Previous leadership experience in Procurement Operations or T&E Management within a high-growth SaaS environment.

Skills

• Ownership Mindset
• Vendor Relations
• Analytical Rigor
• Systems Understanding
• Communication & Influence
• Project Management
• Proactive Leadership
• Change Management

Location

• U.S. (Remote / Hybrid; focused on Madison, WI and Austin, TX)

Work Type

• Remote
• Hybrid

Experience Level

• Manager

Salary/Compensations

• $116,000.00-$174,000.00

Benefits

• Bonus
• Benefits
• Related incentives

About the Company

• Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
• Today power billions of conversations with brands you know and love.
• Zendesk believes in offering our people a fulfilling and inclusive experience.
• Our hybrid way of working enables us to purposefully come together in person to connect, collaborate, and learn while also giving our people flexibility.
• Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.
• With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.
• Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.
• Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

Equal Opportunity

• As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
• Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
• Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
• We are an AA/EEO/Veterans/Disabled employer.
• If you are based in the United States and would like more information about your EEO rights under the law, please click here.
• Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
• If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.