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About the Role

Lead the design and delivery of high-impact learning and development solutions, ensuring alignment with organizational goals and driving a strong, inclusive learning culture. This role offers significant influence and autonomy in shaping organizational capability.

Responsibilities

• Lead the design and delivery of high-impact learning and development solutions, taking full ownership from concept through to evaluation.
• Ensure learning strategies align with organisational goals by working closely with HR and senior stakeholders.
• Deliver leadership and organisation-wide programmes.
• Use data insights to drive decisions.
• Manage external partners.
• Oversee corporate induction.
• Act as a key contact for complex queries and sponsorship requests.
• Support colleagues to build skills.
• Mentor L&D team members.
• Champion early careers programmes.
• Drive a strong, inclusive learning culture.

Requirements

• Proven experience working in a learning and development (L&D) environment, delivering programmes or initiatives.
• Evidence of managing high-impact, strategically important L&D projects from design through to evaluation.
• Strong project management capability, with experience delivering complex, multi-strand programmes to deadlines.
• Advanced stakeholder management skills, with evidence of engaging and influencing senior stakeholders and tailoring communication to different audiences.
• Experience using L&D technology platforms and digital learning tools (e.g. LMS/LXP), with a focus on continuous improvement.
• Ability to show adaptability and flexibility in a changing environment, managing shifting priorities effectively.
• Knowledge of HCM/HRIS/LMS/LXP systems to support and enhance learning delivery (Workday experience is advantageous).
• Ability to demonstrate collaborative working and critical thinking to solve problems and improve ways of working.
• Confidence using Microsoft Office tools, including Teams, to support delivery and stakeholder engagement.
• A proactive approach to supporting an inclusive learning culture, aligned to organisational values.

Skills

• Learning and Development (L&D)
• Project Management
• Stakeholder Management
• Digital Learning Tools
• LMS/LXP
• HCM/HRIS
• Microsoft Office Suite
• Teams

Location

• London Docklands

Work Type

• Hybrid
• Fixed term contract
• Full time
• Part time
• Flexible working

Experience Level

• Senior

Salary/Compensations

• From £42,445

Benefits

• Health plan
• Gym memberships
• Mental health support
• Courses
• Mentorship
• Promotions
• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Private medical insurance
• Virtual GP
• Critical illness cover
• Life assurance cover
• Technology scheme
• Cycle to work scheme
• Will-writing service
• Gym membership discounts
• Fully equipped on-site gym open 24/7 in London only

About the Company

• The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services.
• Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
• We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
• With fairness at the heart of everything we do, we embrace difference and treat everyone as equals.
• We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.
• We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers.
• We do this by making decisions that are fair – and feel fair to both sides.

Equal Opportunity

• The Financial Ombudsman is an Equal Opportunity Employer.
• We celebrate diversity and are committed to creating an inclusive environment for all team.
• We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
• All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
• We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds.
• We want everyone to perform at their best and feel able to be themselves.
• We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
• We are proud to be a Disability Confident Leader.
• Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process.
• Do let us know of any reasonable adjustments you need.
• You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.