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About the Role
The Service Director/Manager leads the Service department, driving performance by attracting, developing, and retaining talent, and creating an exceptional customer service experience.
Responsibilities
- Set clear vision and goals for the Service Department to achieve targeted performance.
- Drive a highly efficient sales and production operation to ensure quick customer service while upholding the "fix it right the first time" promise.
- Engage and motivate the team to achieve key goals, performance expectations, and best practice processes.
- Attract, develop, and retain top talent for the store.
- Create an exceptional customer experience to drive customer loyalty.
- Ensure the Service area is retail-ready with proper displays, point-of-purchase information, and visible competitive pricing for maintenance products.
- Manage the business in accordance with AutoNation and manufacturer requirements and processes.
- Analyze business performance to identify shortfalls and develop action plans for improvement.
- Drive business through high-level involvement in day-to-day operations.
Requirements
- High School diploma or equivalent
- Service and/or Parts Management experience
- Ability to set and achieve targeted goals
- Proven ability to attract, develop, and retain great talent
- Strong financial and business acumen with the ability to drive revenue and profitability
- Demonstrated communication and interpersonal skills
- Organization and follow-up skills
- Experience and desire to work with technology
- Valid in-state driver’s license and an acceptable, safe driving record
Location
- Nationwide
Work Type
- Full-time
Experience Level
- Management experience
Education Level
- High School diploma or equivalent
Benefits
- Competitive compensation
- 401k matching
- Health insurance
- Dental insurance
- Vision insurance
- Maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access to YouDecide discounts
- Participation in DRVPNK mission to raise funds for cancer research and treatment
About the Company
- AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions.
- With a network of dealerships nationwide, AutoNation offers a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services.
- Through DRV PNK, AutoNation has raised over $40 million for cancer-related causes.
- The company is committed to making a positive difference in the lives of its Associates, Customers, and communities.
Equal Opportunity
- AutoNation is committed to creating a diverse, equitable, and inclusive environment.
- We welcome candidates from all backgrounds who are passionate about making a positive impact.
- Even if you do not meet every requirement, we encourage you to apply.
- Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.
- We value innovation, teamwork, and a commitment to making a positive impact in the world.