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About the Role

Support the development and delivery of consumer experience initiatives across retail destinations, ensuring alignment with brand, operations, commercial and consumer objectives. Analyze consumer data, behavioural insights and performance metrics, translating findings into clear recommendations and actions that improve experience. Contribute to the delivery of projects (e.g. placemaking and activations), supporting timelines, budgets and cross-functional coordination.

Responsibilities

Analyze and collate insight from multiple sources (reports, research, partner inputs), identifying trends and producing clear outputs that support consumer experience decision-making.
Contribute to innovation and proposition development by supporting ideation, testing and delivery of new guest experiences that enhance commercial, social and brand outcomes.
Support brand consistency by applying and maintaining the agreed house style across consumer touchpoints, working closely with Retail and GX teams.
Work collaboratively with internal teams, particularly GX Managers, and external partners to support the delivery of high-quality, multi-channel consumer experiences.
Support the delivery of placemaking, socialising & entertainment and alternative space initiatives, ensuring activities are well‑coordinated, executed to plan and measured effectively.
Assist in maintaining brand standards, ensuring consumer facing touchpoints are consistent, high quality and on brand across assets.
Support creative and operational delivery, helping balance innovation with effective execution.
Work collaboratively with Guest Experience Managers, Marketing, Retail teams and external partners to deliver engaging consumer experiences.
Identify opportunities for improvement, supporting trials of new tools, formats and processes to enhance experience delivery across our retail destinations.
Confidently contribute to cross-functional discussions, representing the consumer perspective and providing informed input.
Share best practice and knowledge with peers, supporting team capability and a positive, collaborative culture.
Demonstrate adaptability, resilience and professionalism when working across priorities in a fast-paced environment.

Requirements

Able to interpret and summarise complex data sets and consumer insights, producing clear outputs that inform experience design and decision-making.
Clear and confident communicator, with the ability to present ideas and insights effectively to stakeholders across different disciplines.
Experience supporting the development and delivery of design-led physical and digital activations ideally within retail, B2C or mixed-use environments.
Experience working in an insight-led or strategic environment, such as consultancy, production agency, or a large, matrixed organisation, with exposure to cross-functional ways of working and clear outcomes on delivery.
Experience contributing to workshops and collaborative sessions that support innovation, co‑creation and alignment across teams.
Strong creative eye with experience contributing to digital design projects, ensuring brand consistency and delivering engaging visual content.
Ability to effectively manage multiple projects simultaneously, balancing competing deadlines and stakeholders while maintaining high standards of delivery, organisation and attention to detail.
Proficient in Microsoft Office (PowerPoint, Excel, Word).
Basic to intermediate proficiency in Adobe Creative Suite and/or other creative applications, with the ability to support creative development and asset production.

Skills

Consumer experience
Data analysis
Brand standards
Project delivery
Collaboration
Innovation
Creative development
Microsoft Office
Adobe Creative Suite

Location

80VS, Victoria Street London

Work Type

Hybrid

Experience Level

Mid-level

Benefits

Performance based annual bonus plan
25 days annual leave (plus bank holidays) rising to 27 days after 2 years
Option to purchase up to 10 additional days each year
Three-day December festive break
Special ‘My Day’ off
Enhanced pension contributions
Private medical insurance
Health Cash Plan
Life assurance
Income protection
Enhanced maternity, adoption, shared parental leave policies
Two different share plans
Up to 4 working days to volunteer per year
‘Give As You Earn’ programmes
Employee assistance programme
Digital GP
Cycle to work scheme
Mindfulness app
Health app supporting fertility and menopause

About the Company

We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined.

Equal Opportunity

All qualified applicants will receive consideration for employment and we do not discriminate on the grounds of age, disability, gender identity and gender expression, sexual orientation, marital or civil partner status, pregnancy and/or parental status, ethnicity, race, nationality, citizenship, cultural background, socio-economic background, religion or belief.