Responsibilities
- Provides services behind the counter, including baggage handling, transfer of baggage, and oversize transfers.
- Assists in the processing and transport of passenger luggage.
- Guarantees service to client airlines/airports in accordance with contracts and within the agreed budget.
- Complies with customer service skills as provided via training.
- Maintains familiarity with procedures for counter management, aviation safety, security, and Grupo Eulen safety protocols.
- Performs other duties as assigned.
Requirements
- Must be able to lift 70lbs or more.
- Must be able to stand, lift, bend, push, and pull for extended periods.
- Must maintain customer service professionalism under pressure and in stressful environments.
- Must be able to ask passengers about prohibited items.
- Must be able to stand for several hours at a time.
- Must be able to read airline boarding passes.
- Must maintain a professional appearance and demeanor.
- Must pass all pre-employment requirements and obtain an Airport ID with a seal.
- Must have schedule flexibility for weekends, holidays, and night shifts.
- Must pass a drug test and TSA fingerprint background check.
Skills
- Customer service skills
- Counter management procedures
- Aviation safety procedures
- Security procedures
- Safety procedures
Education Level
- High school diploma or equivalent
Equal Opportunity
- Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law.
