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About the Role
At Delos Insurance Solutions, we are seeking a dedicated and licensed insurance professional to join our team as a Customer Service Representative. In this role, you will play a crucial part in our mission to redefine property insurance in wildfire-prone regions, offering unparalleled service to our valued customers.
Responsibilities
- Deliver top-tier, unscripted white-glove service via phone, email, and chat.
- Proficiently navigate carrier websites, HubSpot CRM, SMS, and other omnichannel functions.
- Tactfully handle conflict resolutions and expertly de-escalate client situations.
- Establish and nurture positive client relationships, ensuring all inquiries, cancellations, and confirmations are adeptly managed.
- Document daily challenges and corrective actions in the call-center database.
- Use insights from call-center data to suggest continuous improvement strategies.
- Uphold Delos' unparalleled standard of client service and support.
- Drive continuous process enhancements using feedback and data.
- Cultivate a thorough knowledge of our insurance products to serve clients effectively.
Requirements
- Minimum of 3 years of insurance customer service experience required.
- Active Property & Casualty (P&C) insurance producer license required in any U.S. state.
- Candidates must be eligible to obtain and maintain a Californian-resident insurance license within 90 days of hire if not currently licensed in California.
- Technical proficiency with platforms such as Slack, Gmail, G-Suite, Adobe Acrobat, Microsoft 365, HubSpot CRM, Zoom, and more.
- Stable High-Speed Internet connection suitable for VOIP.
- Quiet Work-from-Home setup.
- Genuine passion for customer service and effective interpersonal skills.
- Regular keyboarding, sharp vision, and ability to communicate using a headset.
- Professionalism and punctuality.
- Self-driven with a collaborative mindset.
- Adept problem-solving abilities.
- An optimistic, proactive demeanor coupled with a strong sense of responsibility.
Skills
- Customer Service
- Insurance
- Conflict Resolution
- De-escalation
- Interpersonal Skills
- Problem-Solving
Location
- Work from anywhere in the United States
Work Type
- Remote
- Work from Home
Experience Level
- 3 years of insurance customer service experience
Salary/Compensations
- Competitive salary plus equity stock options
Benefits
- Unlimited PTO, including sick leave and company holidays
- Comprehensive medical, dental, vision, and life insurance (25% paid by employee, 75% covered by Delos including dependents)
- 401(k) retirement savings plan
- Professional development opportunities and tuition assistance
About the Company
- Delos Insurance Solutions is redefining property insurance in wildfire-prone regions.