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About the Role
The Sales Systems Manager supports the daily operations of the sales technology ecosystem, primarily in Airtable. This role focuses on user management, data integrity, automation reliability, and process consistency. A key component involves designing and implementing a new ecosystem for Broadcast and Premiere talent vetting and post-sale operations within Airtable.
Responsibilities
- Process access requests and manage user permissions across iheart systems.
- Monitor and troubleshoot automation failures within Airtable and related platforms.
- Track and respond to data cleanliness alerts, taking corrective action to maintain data standards.
- Perform ongoing cleanup of unused or outdated ecosystem elements.
- Maintain and update process maps to ensure system documentation remains current.
- Serve as a point of contact for internal users requiring support with sales systems and processes.
- Regularly review system logs, usage patterns, and data flows to identify efficiency improvement opportunities.
Requirements
- Expertise with Airtable, including automation setup and troubleshooting, syncs, interfaces, and extensions.
- Proficiency with developer tools is a plus, but not required.
- Experience in customer or user support, ideally within a media operations environment.
- Strong attention to detail and ability to maintain accuracy across multiple systems.
- Excellent written and verbal communication skills.
- Ability to work independently while maintaining alignment with team-wide processes.
- Familiarity with data management principles and best practices.
Skills
- Airtable
- Automation
- Data Integrity
- System Maintenance
- Process Governance
- Customer Support
- Reporting
- Monitoring
- Data Management
Location
- New York, NY
Work Type
- Regular
- Full time
- Salaried
Experience Level
- Mid-sized projects
Salary/Compensations
- $66,300 - $72,000
Benefits
- Employer sponsored medical, dental and vision with a variety of coverage options
- Company provided and supplemental life insurance
- Paid vacation and sick time
- Paid company holidays
- A Spirit day to encourage and allow employees to volunteer in their community
- A 401K plan
- Employee Assistance Program (EAP)
- A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
About the Company
- iHeartMedia is the number one audio company in America, reaching 90% of Americans monthly.
- The company is the largest podcast publisher and has the #1 streaming radio digital service in America.
- iHeartMedia has a strong leadership position in audience reach, usage, and ad tech.
- The company is committed to providing a range of programming that reflects the diversity of the communities it serves.
- Company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in pursuit of new ideas, and respect for everyone.
Equal Opportunity
- The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
- Non-Compete will be required for certain positions and as allowed by law.
- Our organization participates in E-Verify.