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About the Role

This role involves reviewing, assessing, and processing safety data across various service lines from multiple sources. You will distribute reports and data to internal and external parties, adhering to regulations, SOPs, and internal guidelines, with support from senior team members.

Responsibilities

• Provide comprehensive safety services across the lifecycle of pharmaceutical compounds and medical devices.
• Collect, track, and report adverse events or clinical outcomes.
• Analyze and report aggregate safety data.
• Perform safety surveillance.
• Perform benefit-risk evaluation and planning.
• Provide data gathering, entry, and reporting services on behalf of contracted customers.
• Triage, track, and process safety data.
• Assess safety data for reportability to the client safety department or relevant regulatory bodies.
• Maintain communication with investigative sites or marketed product reporters to obtain accurate data regarding safety events.
• Contribute to lifecycle safety deliverables.
• Perform medical review of non-serious adverse events (AEs) and non-serious adverse drug reactions (ADRs) including reviewal of AE coding, past medical history, concomitant medications, expectedness/listedness, causality assessment and other medical information.
• Ensure completeness and accuracy of data according to applicable regulations and guidelines, SOPs, project-specific guidelines, and medical evaluation guidelines.
• Communicate with team leads for any correction required in the case and maintain appropriate documentation for all communications.
• Prioritize and complete assigned trainings on time.
• Process safety data in compliance with applicable regulations, SOPs, and project requirements.
• Perform core case processing activities, including case creation, data entry, coding, and narrative writing within defined timelines.
• Determine case status (initial/follow-up) and maintain accurate case lifecycle tracking.
• Ensure high-quality, consistent, and timely delivery aligned with project standards and productivity targets.
• Maintain compliance with internal and client procedures, including SOP acknowledgment and adherence.
• Identify and escalate quality issues or discrepancies to senior team members.
• Collaborate with cross-functional teams to resolve case-related queries.
• Communicate with clients or stakeholders on routine case processing matters.
• Participate in team meetings and provide updates on progress, challenges, and improvements.
• Support onboarding and mentoring of new team members when assigned.
• Contribute to departmental initiatives and continuous improvement activities.
• Demonstrate problem-solving skills in day-to-day activities.
• Ensure full compliance with organizational policies and people practices.

Requirements

• Bachelor’s Degree in Life Sciences/healthcare (or equivalent experience + up to 3 years)
• Solid understanding of medical terminology
• Working knowledge of safety databases and relevant internal/client systems
• Familiarity with global, regional, and local clinical research regulations
• Strong attention to detail with a focus on quality standards
• Proficient in Microsoft Office and web-based tools
• Effective organisation, time management, and prioritisation skills
• Strong written and verbal communication skills
• Self-motivated, flexible, and able to adapt to change
• Ability to work independently, follow guidelines, and use initiative
• Capable of multitasking and meeting tight deadlines under changing demands
• Team-oriented with ability to build relationships and support/delegate to junior members
• Willingness to learn new skills across safety service areas
• Able to work shifts, sit for extended periods, and travel occasionally

Skills

• Medical terminology
• Safety databases
• Microsoft Office
• Web-based tools
• Organization
• Time management
• Prioritization
• Written communication
• Verbal communication
• Problem-solving
• Multitasking

Experience Level

• Up to 3 years (with equivalent experience)

Education Level

• Bachelor’s Degree in Life Sciences/healthcare

About the Company

• IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.
• We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
• We create connections that accelerate the development and commercialization of innovative medical treatments.
• Everything we do is part of a journey to improve patient outcomes and population health worldwide.
• To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact.
• No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere.

Equal Opportunity

• IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.