Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role supports commercial sales, manages vehicle fleet maintenance, conducts customer visits, and performs deliveries. It also involves leading parts department organization and assisting with sales by maintaining product knowledge and upselling. The Commercial Specialist may lead the commercial program in the absence of the CPP.

Responsibilities

• Support CPP-led commercial sales.
• Assist with dispatching and coordination of commercial deliveries from order creation to dispatched for delivery.
• Manage store vehicle fleet maintenance, safety checks, and general vehicle readiness.
• Conduct account stocking visits and Pro Sales flyer drops.
• Perform outbound calls, follow-ups, and basic account touchpoints.
• Perform customer deliveries as needed, following standard driver procedures.
• Lead the organization and maintenance in and around the parts department / backroom, staging, and delivery areas.
• Maintain knowledge of product inventory and new arrivals to assist with sales.
• Assist in upselling and cross-selling products to increase average transaction value.
• Lead commercial program when the CPP is not present.
• Engage with walk-in customers to understand their needs and recommend appropriate parts or services.
• Assist CPPs and GMs with tasking, special projects or execution initiatives including inventory management.
• Support onboarding and shadowing of new team members.

Requirements

• Maintain MVR certification.
• Ability to work an assortment of days, evenings, and weekends as needed.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Willingness to learn about new products and sales techniques.
• Use Microsoft software effectively (Word, Excel required).
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Prior automotive parts experience preferred.
• Prior dispatching or logistics coordination experience.
• Proven sales ability.
• Formal or informal experience working in groups to achieve goals.
• Must have a valid driver's license with an acceptable driving record.
• Ability to frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Skills

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge
• Operating POS and Parts lookup systems
• Strong selling skills for commercial customers
• Ability to multi-task and remain organized in a busy environment.
• Ability to route store drivers.
• Strong vehicle maintenance knowledge
• Basic organizational skills
• Basic inventory management skills
• Basic dispatching knowledge
• Basic understanding of vehicle maintenance schedules
• Working knowledge of automotive systems, and diagnostic ability to include internal engine, suspension, brakes, electronic, exhaust, etc.
• Successfully complete the Parts Knowledge Assessment

Location

• Primarily within the United States

Work Type

• Full-time
• Onsite

Experience Level

• Prior automotive parts experience preferred
• Prior dispatching or logistics coordination experience
• Proven sales ability

Education Level

• High school diploma or general education degree (GED)
• ASE certification preferred, but not required.

About the Company

• Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.
• As of October 5, 2024, Advance operated 4,781 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands.
• The company also served 1,125 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands.
• Additional information about Advance, including employment opportunities, customer services and online shopping for parts, accessories and other offerings can be found at www.AdvanceAutoParts.com.

Equal Opportunity

• We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.
• We comply with all applicable federal, state, and local laws.