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About the Role

Cleveland Clinic London is seeking a Ward Clerk to join their Rehabilitation team. This role is vital to the patient's journey and experience, contributing to the smooth running of administrative processes and patient inquiries with courtesy and respect for dignity and confidentiality.

Responsibilities

• Perform administrative duties such as filing, photocopying, letter writing and dealing with telephone enquiries regarding all aspects of clinic activity.
• Communicate with wards and departments regarding patient transfers to improve session times and turnaround.
• Handle initial complaints from patients or GPs via face-to-face or telephone, referring to advice as appropriate.
• Provide a point of contact and service for patients' families.
• Liaise with Concierge, GPs, Security and similar service support teams to provide a seamless experience.
• Update departmental time sheets and enter workforce hours on the relevant electronic system.

Requirements

• Excellent customer service skills
• Highly refined verbal communication skills
• Good keyboard and IT skills including Microsoft Office
• Previous experience in a private hospital preferred
• Experience of dealing with members of the public / patient facing roles

Skills

• Microsoft Office

Location

• 33 Grosvenor Place, London

Work Type

• Part-time
• permanent

Experience Level

• Dependent upon experience

Salary/Compensations

• £29,304.11 - £33,651.45

Benefits

• 25 days annual leave plus Bank Holidays
• Double-matched salary exchange pension
• Private Medical & Dental Insurance
• Life Assurance
• Season Ticket Loan & Cycle to Work schemes
• Workplace Nursery Scheme
• Wellbeing Hub with mental health, coaching and EAP support
• Earned Wage Access
• Access to discounts on food, retail, and more

About the Company

• Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment.
• Caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians.
• Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
• Our 40-bed acute/rehabilitation unit has two dedicated therapy gyms and is designed for the best possible patient experience.
• Our team uses the latest specialist rehabilitation techniques, including cutting-edge robotic equipment and advanced exoskeletons, to help support our patients’ recovery.
• Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations.
• We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
• With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
• As a private hospital with no shareholders, we reinvest all profits back into our organisation.
• Cleveland Clinic London is part of a global health system that consistently ranks among the top hospitals in the world.
• We focus on clinical excellence, safety and patient outcomes, all supported by research, medical education, technology and teamwork.
• Our mission — caring for life, researching for health, educating those who serve — has driven us to seek continual innovation and improvement over our 100-year history.
• At the heart of Cleveland Clinic London is our “Patients First” philosophy, which creates an environment that delivers world-class clinical care customised for you.
• Our best practices include tools, techniques and methods that are measurable, replicable and evidence-based, all designed to enhance the patient experience.
• Our multidisciplinary approach brings different clinical perspectives to our patient’s care, so they can benefit from the expertise of many specialists.
• Cleveland Clinic London is organised into patient-centred institutes.
• Expert teams combine the medical, surgical and support functions for specific body systems or health disorders to improve patient care and experience.

Equal Opportunity

• As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
• CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging.
• Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics.
• When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.