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About the Role

You will be the first point of contact for our guests, ensuring they feel welcome from arrival to departure. You enjoy welcoming people from all over the world and maintaining an overview even in challenging situations.

Responsibilities

• Check-in and check-out of national and international guests
• Guest support and consultation in German and English
• Processing reservations, inquiries, and emails
• Cashiering and billing
• Coordination with housekeeping and other service providers
• Handling guest requests and professional complaint management
• Taking on on-call duty at night

Requirements

• Experience with guests is an advantage
• Language skills in German and English are required
• Willingness to work on weekends and holidays
• Willingness to be on-call at night

Skills

• German
• English

Location

• Prenzlauer Berg, Berlin

Work Type

• Full-time

Experience Level

• Entry-level

Benefits

• Varied workplace in a central location in Prenzlauer Berg
• International and open working environment
• Comprehensive onboarding
• Flexible shift planning
• Fair compensation including on-call duty compensation

About the Company

• OTA-Berlin (Old Town Accommodations) operates a hotel, hostel, and holiday apartments with on-site reception.
• We host travelers from all over the world, including backpackers, city travelers, and business travelers.