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About the Role

Provide leadership for all facets of store operations, inspiring teams to drive results through sales growth and delivering brand and operational excellence by ensuring an engaging customer service experience. Cultivate an environment of mentorship and continuous development while staying engaged in financial metrics, store performance, and planning. Support a Regional Manager with overall store and campus relationships and operations.

Responsibilities

Execute operating plans and daily operations for both traditional and rush periods consistent with company objectives.
Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy.
Lead in-store course materials activities in collaboration with course materials leadership.
Partner with Regional Manager to review store financials and adjust accordingly to drive sales.
Meet annual shrink budget.
Review and approve store markups, markdowns, and write-offs within company guidelines.
Ensure the security of company assets and the safety of associates and customers, and adherence to company policies.
Communicate and partner with the campus including facilitation of campus and/or community events, day-to-day communication of store operational activities, strategic partnership reviews, and campus outreach and engagement.
Participate in Bookstore Advisory Committees.
Manage full cycle talent management, including developing cross-functional teams, ensuring effective performance management, maintaining a culture of accountability, and recruiting, training, coaching, and developing all team members.
Create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience.
Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market share.
Answer routine inquiries and handle escalated complaints.
Ensure the store is neat, clean, and orderly.
Oversee a café or convenience store and ensure compliance with all health and food safety regulations.
Perform other duties as assigned to support general store operations.

Requirements

Bachelor's Degree or Equivalent.
3-5 years of retail management or strong customer service experience.
General Computer Skills.
Academic retail experience is a plus.
Strong organizational, time management, and problem-solving skills.
Vital customer service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Advanced relationship building, demonstrated ability to influence a team, and customer outreach.
Travel: less than 10%.

Skills

Sales promotions
Merchandise displays
Store layout
Advertising copy
Course materials management
Financial review
Shrink budget management
Markups and markdowns
Asset security
Customer service
Talent management
Performance management
Recruiting
Training
Coaching
Solutions-based selling
Relationship building
Communication
Presentation skills
Analytical skills
Financial acumen
Organizational skills
Time management
Problem-solving skills
Influencing skills
Customer outreach
Health and food safety regulations

Location

Canada

Work Type

Full-time

Experience Level

3-5 years retail management
Strong customer service experience

Education Level

Bachelor's Degree or Equivalent

About the Company

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion.
Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self.