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About the Role

Surgical Solutions is a healthcare solutions company specializing in mission-critical support for hospital operating rooms and sterile processing departments. We are driven by a mission to improve the lives of patients and healthcare teams. Joining us means being part of a supportive, innovative culture where your work matters, allowing you to grow, collaborate, and help create better outcomes.

Responsibilities

• Set a high standard of performance for staff and peers.
• Understand surgical procedures and anticipate the needs of staff and surgeons to ensure exceptional service.
• Confirm all video and surgical equipment is fully functional.
• Arrange monitors and equipment according to surgeon preferences.
• Verify proper connection and operation of all necessary equipment.
• Address supply needs promptly and assist OR staff as requested.
• Collect and inventory instruments and equipment for cleaning and sterilization.
• Maintain strict standards for decontamination, inspection, assembly, wrapping, and sterilization of surgical instruments.
• Ensure no instruments remain at shift end.
• Manage laparoscopic equipment, including routine maintenance and coordinating repairs.
• Keep surgeon preference cards current and accurate.
• Provide consistent, high-quality service while fostering professional relationships with OR staff.
• Demonstrate punctuality and flexibility; available for on-call and rotational shifts including weekdays, weekends, and holidays.
• Learn and effectively utilize all required technologies per company policy.
• Use company devices to access systems such as ADP, Outlook, Concur, Slack, and SCMP as needed.
• Support team and hospital operations by performing additional duties as assigned.
• Manage company property responsibly; loss or damage may result in repayment.

Requirements

• Reliable with consistent on-site attendance; able to work any day Sunday–Saturday including 24/7 rotational coverage.
• Capable of working under high-stress conditions and making critical decisions in emergencies.
• Build positive relationships with clients and colleagues while maintaining professionalism.
• Thrive both independently and as a team player with respect and consideration for others.
• Adapt quickly to a fast-paced hospital environment involving exposure to bloodborne pathogens, chemical disinfectants, and infectious materials.
• Perform tasks involving bending, squatting, kneeling, crawling, and maneuvering heavy equipment.
• Stand for extended periods and lift or carry items weighing up to 50 pounds (or more with assistance).
• Meet vision and hearing requirements, including color recognition, essential for job duties.
• Wear personal protective equipment (PPE) such as gloves, gowns, and eye protection as required.
• Strong communication skills with the ability to anticipate and respond quickly and accurately.
• Availability for 24/7 hospital coverage, including rotational shifts on weekdays, weekends, and holidays.
• COVID-19 vaccination is required for this position.

Skills

• Communication skills
• Customer service

Work Type

• On-site
• Full-time
• Contract

Experience Level

• 2-5 years of face-to-face customer service experience
• One year of OR and/or Sterile Processing Department (SPD) experience preferred

Education Level

• High school diploma or GED required
• Certified Registered Central Sterile Technician (CRCST) or Certified Surgical Technician preferred
• CRCST must be obtained within 120 days of hire

About the Company

• Surgical Solutions is a healthcare solutions company specializing in mission-critical support for hospital operating rooms and sterile processing departments.
• We are driven by a simple but powerful mission: to improve the lives of the patients and healthcare teams we serve.
• Joining us means more than just a job — it’s about being part of a supportive, innovative culture where your work matters.
• Here, you’ll grow, collaborate, and help create better outcomes every day.
• If you’re looking for a place that values your passion and purpose, Surgical Solutions is ready for you.