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About the Role

This role involves providing management support to desk-based adjusters, ensuring the success of the Real Estate TPA team, and delivering the highest standards of customer service to clients.

Responsibilities

• Lead and manage a team of desk-based claims handlers to ensure they provide the highest standards of customer service.
• Motivate the team to achieve targets and personal goals efficiently.
• Manage the allocation of new claims.
• Manage and check Real Estate reports for distribution.
• Handle technical referrals from the team.
• Manage team workflow to ensure coverage for absences and holidays.
• Manage the holiday calendar and authorizations.
• Conduct monthly 1-to-1 meetings and complete appraisals within required timescales.
• Oversee and monitor the progress of the desk-based teams' claims.
• Identify training needs within the team and implement necessary training.
• Provide account management support as required.
• Handle complaint calls received by the team.
• Perform other ad hoc work as required.

Requirements

• Excellent interpersonal and communication skills, with the ability to communicate clearly, concisely, and in a structured manner.
• 3 years of experience in property (domestic/home or commercial).
• Strong management skills.
• 3 years of experience working as a team leader or supervisor.
• Decision-making skills.
• Excellent stakeholder management with the ability to manage multiple priorities and conflicting demands.
• Ability to thrive in a high-pressure working environment.
• Driven to meet and exceed targets set for the Real Estate Team.
• Good working knowledge of Word and Excel.
• Flexibility to travel as and when required.

Skills

• Interpersonal skills
• Communication skills
• Management skills
• Decision making skills
• Stakeholder management
• Microsoft Word
• Microsoft Excel

Location

• Chelmsford
• Glasgow

Work Type

• Office-based
• Hybrid work
• Flexible schedule

Experience Level

• Team Leader
• Supervisor

Salary/Compensations

• Competitive salary

Benefits

• Competitive salary and performance-related incentives.
• Access to technical training, global knowledge-sharing, and career growth opportunities.
• Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable).
• Opportunity to work with colleagues and clients across different countries.
• A collaborative environment where your voice and contribution are valued.

About the Company

• McLarens is a premier independent loss adjusting and forensic technical services firm with a global network.
• Founded in 1932, the company has a long history of providing support during difficult times.
• Their work spans various industries globally, including disaster relief, aviation, engineering, and natural resources.
• McLarens focuses on employee development, offering careers that empower individuals to achieve greater goals.
• The company boasts a culture where talent and ambition are valued, and people are prioritized.
• Their commitments include positively impacting people and communities, fostering progress through excellence and growth, and creating a supportive culture of empowerment and belonging.

Equal Opportunity

• The Company is an equal employment opportunity employer.
• The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.
• The Company also prohibits harassment of applicants or employees based on any of these protected categories.