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About the Role
Act as host providing guests with a full range of individualized service during hotel stay.
Responsibilities
- Greet, register, and assign rooms to guests of the hotel.
- Verify customers' credit, and establish payment method.
- Make and confirm external reservations for dinner, entertainment, and transportation.
- Compute bills, collect payments, and make change for guests.
- Answer hotel phone and handle guest requests and inquiries.
- Transmit and receive messages, using telephones or PMS system.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Perform bookkeeping activities, such as balancing accounts.
- Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
- Act as a private lounge host.
- Practice safe work habits and use required safety equipment.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Perform other duties as requested by management.
Requirements
- Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.
Skills
- Dynamic, engaging and passionate personality with the ability to multi-task.
Work Type
- Full-time
- Part-time
Education Level
- High School diploma or equivalent preferred.
Benefits
- Competitive wages
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
About the Company
- HHM Hotels is proud to be an equal-opportunity employer.
Equal Opportunity
- We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.