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About the Role

This role supports the Deployment, Service, and Structured Cabling divisions by providing network and point of sale hardware installation, maintenance, and service. You will troubleshoot and maintain commercial data, voice, fiber optic, paging, security, audio/visual, and cabling systems, while educating customers on equipment usage and addressing their concerns. This position collaborates closely with the Service Department Manager, Project Manager(s), and Customers to ensure successful completion of onsite field service work requests.

Responsibilities

Interact with customers for staging and installation of network and point of sale hardware.
Load customer provided image files on customer provided network equipment.
Inventory and organize customer staging and storage areas.
Visit customer sites to install hardware per specific instructions.
Work with customer helpdesk and IT support to confirm hardware is online and operating.
Accurately document and report issues encountered during installations.
Collect and document hardware-specific information and enter into the customer inventory management system.
Ensure work is completed on time, satisfactorily, and following customer specifications and industry standards.
Travel regionally and work a flexible schedule including days, nights, weekends, and on-call.
Drive a company vehicle, use hand tools, climb ladders, and use scissor lifts.
Follow all company safety policies and procedures, and report accidents, hazards, and equipment problems.
Attend and participate in company meetings.
Perform other duties as assigned.

Requirements

High School Diploma or equivalent combination of education and experience.
Basic to advanced technical skills with installation, service, troubleshooting, and maintaining of commercial data, voice, fiber optic, paging, security, audio/visual, and cabling systems.
Solid understanding of PC components, PC hardware, and associated software.
Industry-specific Manufacturer Certifications and BICSI training and/or Certifications preferred but not required.
Strong working knowledge of TIA and BICSI Standards, including troubleshooting and service preferred but not required.
Working knowledge of building codes, electrical codes, communication standards, and installation.
Ability to follow blueprints, notes, and specifications.
Basic written and verbal communication skills.
Experience with construction and adherence to large and small project scheduling.
Enjoys hands-on problem-solving in a fast-paced work environment.
Ability to work well independently and as part of a professional team.
Willingness to be a positive leader and a great follower.
Excellent time management, planning, and forward-thinking skills.
Self-motivated with a positive and professional attitude.
Excellent communication and listening skills.
Strong team building, customer service, and interpersonal skills.
Good decision-making skills, organized and detail-oriented.
Knowledge of and ability to perform basic math functions.
Basic computer skills using Microsoft Office suite (Word, Excel, Outlook) preferred.
Must maintain a valid driver's license.

Skills

Network installation
Point of sale hardware installation
Hardware maintenance
Hardware service
Troubleshooting commercial data systems
Troubleshooting commercial voice systems
Troubleshooting fiber optic systems
Troubleshooting paging systems
Troubleshooting security systems
Troubleshooting audio/visual systems
Troubleshooting cabling systems
Customer education
PC components
PC hardware
Associated software
TIA Standards
BICSI Standards
Building codes
Electrical codes
Communication standards
Installation standards
Blueprint reading
Note following
Specification following
Construction experience
Project scheduling
Problem-solving
Teamwork
Time management
Planning
Forward-thinking
Self-motivation
Professional attitude
Communication
Listening
Team building
Customer service
Interpersonal skills
Decision-making
Organization
Detail-orientation
Basic math functions
Microsoft Office suite

Location

New York State

Work Type

Regional travel
Flexible scheduling
Mostly nights
Some days
Weekends
On-call work
Monday thru Thursday 9pm-7am

Experience Level

Entry level

Education Level

High School Diploma or equivalent

Benefits

Paid holidays
Paid Time Off (PTO)
Group medical insurance
Group dental insurance
Disability insurance
Life insurance
401K retirement plan with company match

About the Company

Connectivity Point Design and Installation is a fast-growing technology company providing design, installation, and support services for low-voltage infrastructure and equipment.
Professional services include Structured Network Cabling, Audio-Visual Solutions, Security Solutions, Wireless Networks, and Telephone Systems.
Established in 2002, this Maine based business has more than 175 employees and has performed work in 44 states and 24 countries.
Named one of the Best Places to Work in Maine for six years in a row.

Equal Opportunity

Connectivity Point is an equal opportunity employer.