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About the Role
We're shaping the future of dentistry with our digital platform, supporting dental practices to work more efficiently, relieve their teams, and improve patient care. Become part of our team and actively drive the digital transformation forward!
Responsibilities
- Act as the first point of contact for customer inquiries via telephone and ticketing system, aiming for quick and solution-oriented help.
- Manage initial resolution and escalation for complex technical and procedural inquiries.
- Document and maintain the internal knowledge database and FAQ resources.
- Analyze support KPIs (e.g., First Response Time, CSAT, ticket volume) and derive measures for quality improvement.
- Collaborate closely with Product and CS teams to provide feedback on customer input and product bugs.
Requirements
- Experience in a dental practice (e.g., dental assistant/dental nurse), ideally with billing experience.
- Interest or initial experience in customer support.
- Strong communication and consulting skills.
- Digital affinity and structured working style.
- German (C2) and English (B2) language proficiency.
Skills
- Customer Support
- Communication
- Consulting
- Problem-Solving
- Data Analysis
Location
- Berlin
- Remote
Work Type
- Remote-first
- Full-time
Benefits
- Flexible working
- Modern work culture
- Flat hierarchies
- Creative freedom
- Attractive salary
- Development opportunities
- Strong team environment
About the Company
- We are shaping the future of dentistry with a digital platform.
- Our platform helps dental practices improve efficiency, reduce team burden, and enhance patient care.
- We are driving digital transformation in the healthcare sector.