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About the Role

As the Head of Brazil, you will develop and scale Taptap Send’s growth amongst the diaspora in key sender-side markets (US, Canada, UK, UAE). You will manage customer acquisition and retention strategy, pricing, product quality, customer experience, and team development. This role involves P&L ownership, delivering growth and profitability targets for the Brazilian market, and establishing Taptap Send as the leading remittance product for Brazil. You will report to the Chief Commercial Officer and lead a team of growth managers.

Responsibilities

• Establish a vision, strategy, and execution plan for Brazil and all send and pay-in operations.
• Lead the team to execute within collaboratively aligned timelines.
• Manage customer acquisition and retention strategy, pricing, user research, product quality, customer experience, and team development.
• Report progress, insights, and needs to the executive leadership team, leveraging operational prowess with a data-driven test-and-learn mindset.
• Identify creative ways to unlock growth, improve profitability, and increase brand awareness.
• Hire, inspire, develop, and retain top, diverse talent.
• Collaborate with internal and external stakeholders, including Customer Service, Finance, Tech, Legal, Financial Crime, Compliance, and People Ops.
• Build trust-based relationships with diaspora communities and commercial partners in Brazil to increase brand awareness and improve growth and unit economics.
• Monitor, understand, and interpret growth, operational, and financial metrics to enhance execution.
• Recommend product experience improvements based on market, competitor, and customer insights and feedback.

Requirements

• Preference for candidates based in São Paulo (Brazil), New York, or Mexico.
• Ability to travel internationally periodically and ad-hoc.
• Exceptional knowledge and networks within the Brazilian diaspora.
• Advanced stakeholder management capabilities.
• Experience building, developing, managing, and leading teams.
• Strong analytical skills and ability to make data-driven decisions.
• Familiarity with pulling and presenting insights from data using Excel/Google Suite.
• SQL, Python, R is a plus.
• 7 to 15 years of experience in a fast-paced, high-growth environment (startups, operations, consulting, finance, or similar).
• An "own it" mindset, focused on individual user experience and scalable growth tactics.
• Bachelors or Advanced degree.
• Fluency in Portuguese and English; other languages are a plus.
• Execution-oriented with an "impact first" philosophy.
• Customer-centric approach with a passion for building relationships.
• Mission-oriented, passionate about working with immigrant communities and/or financial inclusion.
• Flexible with working hours, including nights and weekends for events or meetings.
• Organized with a system for managing work in a startup environment.
• Driven and thrives in fast-paced, target-oriented environments.

Skills

• Customer acquisition strategy
• Customer retention strategy
• Pricing strategy
• Product quality management
• Customer experience management
• Team development
• Coaching
• P&L management
• Growth strategy
• Profitability analysis
• Stakeholder management
• Team leadership
• Analytical skills
• Data-driven decision making
• Excel
• Google Suite
• SQL (plus)
• Python (plus)
• R (plus)
• Portuguese fluency
• English fluency

Location

• São Paulo
• New York
• Mexico

Work Type

• Full-time

Experience Level

• 7 to 15 years

Education Level

• Bachelors or Advanced degree

About the Company

• Building the world’s leading cross-border fintech for emerging markets.
• Empowering families, fueling local economies, and changing how millions access financial services.
• Operations span 6 out of 7 continents, covering busy and underserved remittance corridors.
• Bringing digital finance to places where traditional systems never reached.
• Future growth will fuel a network of services and products for diaspora communities, including local cards, savings, and payments features.
• Backed by world-class investors.
• Founded by Harvard grads and 3-time founders with previous successful ventures.
• Backed by investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda.
• Team comprises top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt.
• Global team of 250+ people, 50+ nationalities, 50+ languages.
• Guided by values: ownership, impact, humility, and heart.

Equal Opportunity

• Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce.
• All employment decisions are decided on the basis of qualifications, experience and business need.
• Strongly encourage applications from members of underrepresented communities.
• Provides reasonable adjustments during the recruitment process upon request.
• Encourages candidates who do not perfectly fit every characteristic of the role to apply.