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About the Role

As Head of Operations, you will report directly to the COO and own day-to-day operations, leading a team of 50+ people across clinical, support, treatment planning, supply chain, fulfilment, and specialist teams. You will play a crucial part in enabling our geographical (US) and product (Sleep) expansion. Your job is to take AI-driven plans and translate them into crisp, well-run execution on the ground, acting as the feedback loop to leadership.

Responsibilities

Own and run day-to-day operations across Orthodontic and Sleep products (UK and US), ensuring high quality, performance, and output against targets.
Execute the operations roadmap by breaking it down into clear workstreams, sequencing work, driving completion, and reporting progress.
Manage and develop team leads across functions, setting clear expectations and maintaining a high performance bar.
Consistently meet SLAs and performance targets, tracking numbers and acting quickly on deviations.
Identify and unblock operational bottlenecks by addressing root causes through process changes, tooling tweaks, or difficult conversations.
Design, build, and continuously improve internal tools, workflows, and systems, treating operations as a product.
Drive adoption and impact of AI and automation across teams, ensuring tools translate into measurable operational changes.
Run capacity planning, forecasting, and resourcing, partnering with leadership on hiring.
Lead operational readiness for new markets and products, executing rollout plans and identifying necessary changes.
Manage day-to-day supplier and partner relationships, owning lead times, quality, and fulfilment reliability.

Requirements

5-8 years of experience, combining top-tier consulting or finance with at least one operations role in a high-growth environment.
Obsessive about execution and detail, taking pride in work done well, on time, and to a high standard.
Hard-working and high-output, requiring minimal direction and bringing energy and pace.
Natural project manager capable of breaking down messy goals into clear plans, executing, and reporting crisply.
Skilled in managing and developing team leads, holding firm on standards, and conducting difficult conversations.
Excellent communicator: clear, concise, structured, comfortable writing leadership updates and unpicking workflows.
Operates well with ambiguity, bringing structure to vague briefs and creating clear plans.
AI-fluent and excited to drive AI adoption, acting as a power user, advocate, and ensuring tool integration into workflows.
Commercially minded, understanding the business impact of operational metrics and making appropriate trade-offs.

Skills

Operations Management
Team Leadership
Project Management
Process Improvement
AI Adoption
Communication
Execution
Problem Solving
Capacity Planning
Forecasting
Supplier Management
Partner Management

Location

Work Type

Full-time

Experience Level

Mid-level
Senior

Salary/Compensations

Compensation benchmarked to senior mid-level operator roles in the London market, with meaningful equity.

About the Company

01Health is a fast-scaling, Balderton-backed Series A company transforming healthcare with AI as embedded clinical infrastructure.
The platform is built, revenue is accelerating, and the company is expanding from a single-specialty to a multi-vertical specialist healthcare platform.
The vision is to help clinicians deliver the latest innovations, improving care for millions.
Backed by investors behind Revolut, CityMapper, and Depop.
90% of UK patients can reach an 01Health–affiliated clinic within 30 minutes.
Growth has been primarily inbound and word-of-mouth, with a 4.98★ customer rating.
Expanding nationally with the Aerox (sleep) product and live in the US.
New verticals are being tested and prototyped.
The company is focused on market domination across multiple medical specialties.