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About the Role

The Best Practice Group is a collaborative team focused on delivering a culture of quality, knowledge sharing, and continuous improvement. They work to keep the firm safe, improve operations, and support employees, the business, and clients by identifying and solving problems through people, processes, and technology.

Responsibilities

• Manage the firm's active claims bordereau, including monitoring, chasing claims, and financial management.
• Assist Head of Claims and Senior Claims Lawyer on complex claims, including file reading, chronologies, and email responses.
• Handle and manage internal claims based on complexity and value.
• Liaise with insurers/brokers on bordereau and file updates.
• Liaise with the Finance Team on claims provisions.
• Supervise juniors in maintaining the internal bordereau.
• Assist with claims comments for bi-annual Team Partner Reports.
• Analyze claims data, including root cause data, to identify trends.
• Investigate fee-earning teams with issues and assist in finding solutions to prevent claims and enforce risk management policies.
• Follow up on process changes and training to assess their impact on claim reduction.
• Assist the Head of Professional Indemnity with the annual renewal process.
• Conduct monthly audits and queries for the insurer safe regarding client valuables storage.
• Analyze PIU data and report to insurers under D&O cover, including updating the schedule of appointments.
• Review client or supplier terms and conditions, tenders, and handle insurance document requests.

Requirements

• Experience in investigating, notifying, and handling professional indemnity claims independently and with senior team members.
• Experience gained within private practice, in-house law firm, or insurance firm.
• Good knowledge of professional indemnity insurance claims processes and law firm operating processes.
• Strong analytical and problem-solving skills.
• Ability to identify root causes and trends of claims/insurance risks and determine appropriate risk management solutions.
• Experience in identifying, implementing, and monitoring process improvements.
• Strong stakeholder management and communication skills, including experience dealing with senior stakeholders and liaising with brokers.
• Ability to manage sensitive matters and communications effectively.
• Ability to work to deadlines and prioritize urgent matters.
• Good organizational skills.
• Experience mentoring and supervising junior staff.

Skills

• Risk/compliance
• Insurance/claims
• Quality management
• Business operations
• Project management
• Data governance
• Learning and development
• Knowledge management
• Analytical skills
• Problem-solving skills
• Stakeholder management
• Communication skills
• Organizational skills

About the Company

• The Best Practice Group is a collaborative, vibrant team that forms a conduit between the fee-earning teams and central business to deliver a culture of quality, knowledge sharing and continuous improvement.
• The Group includes specialists in risk/compliance, insurance/claims, quality management/business operations/projects, data governance, learning and development and knowledge management.
• Together they work collaboratively to keep the firm safe and to make things better. Better for our employees, better for our business, and better for our clients.
• They identify problems, and solve those problems by engaging with people, processes and technology.
• They help individuals, teams and the firm achieve strategic goals, maximise operational efficiency, drive innovation and facilitate change.