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About the Role

Indeed Flex is seeking an experienced IT Support Analyst to join the Internal Systems team. This role will provide essential IT support to internal and partner end-users, managing platforms and technologies while driving continuous process and technology improvements. The role involves researching and resolving system issues, managing case backlogs, provisioning systems, and communicating system updates.

Responsibilities

• Provide IT technical support to internal employees and partner end users.
• Proactively monitor support activities, applications, and escalations to maintain a strong customer service environment focused on preemptive problem resolution.
• Manage end-user support queries via company communication channels, ensuring all requests are properly documented, appropriately prioritised, and that end-users and stakeholders are kept up to date.
• Enforce IT standards, policies, practices, and procedures company-wide, advocating for security and privacy.
• Provide technical knowledge to colleagues and end-users regarding hardware, software, telephony, and internal business systems or processes.
• Oversee the overall health of key software as a primary administrator, managing user access and permissions, and configuring the system to align with business needs.
• Facilitate external support engagement with the parent company and vendor support teams when problems cannot be resolved in-house.
• Coordinate with global support personnel and colleagues to ensure support coverage across multiple time zones, global/local team KPI and SLA adherence, and quarterly projects.
• Assist with projects across the corporate infrastructure and software development, including training and updates.

Requirements

• Proven experience in IT Support
• Experience managing systems/applications as an Application Manager or primary administrator
• Familiar with business technologies such as Slack, Salesforce, Okta, Windows and Mac OS, Google Workspace usage and administration.
• Experience with adhering to service SLA and KPI performance metrics.
• Demonstrate excellent written and verbal communication skills for professional and friendly interaction with co-workers and customers.
• Passionate about technology enablement and delivering an exceptional user experience.
• Proactively seek out and recommend ways to continuously improve technology, systems, and personal skills development.
• Self-starter, energetic, strong organisational skills, and ability to prioritise workload.
• Excellent customer service skills to understand issues and provide solutions in a friendly, easy-to-understand manner.

Skills

• Slack
• Salesforce
• Okta
• Windows OS
• Mac OS
• Google Workspace administration
• IT technical support
• Application management
• Customer service
• Communication

Location

• In-office
• Near Farringdon station

Work Type

• In-office
• Hybrid

Experience Level

• Experienced

Salary/Compensations

• £30,000 to £40,000 per annum

Benefits

• Performance bonus
• 25 days holiday + Duvet days
• Free lunch in office
• Cycle to work scheme
• Pension
• Private Medical Healthcare
• Dental Plan
• Discounted gym membership
• Day off on your birthday
• Perkbox - discounts and goodies on some of your favourite brands

About the Company

• Indeed Flex is a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click.
• They operate with the agility and energy of a high-growth scale-up, backed by the stability and resources of Indeed.
• They are modernising the world of temporary work, providing workers with total control, choice, and ownership over how they work.
• Their platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.
• They are building a more flexible, efficient, and empowered labour market for everyone in hospitality, retail, or warehousing.